Healthcare Contact Centre Specialist

1 week ago


Parow, Western Cape, South Africa Medipost Full time

MEDIPOST PHARMACY is committed to building a team of highly skilled and dedicated professionals who can deliver exceptional customer service and support. As a Healthcare Contact Centre Specialist, you will play a vital role in ensuring that our customers receive the highest level of care and attention.

About the Job

This role will involve handling inbound and outbound calls, resolving customer complaints, and providing information on products and services. You will also be responsible for maintaining accurate records, responding to email queries, and collaborating with colleagues to achieve business objectives.

Responsibilities
  • Answer incoming calls and provide product information.
  • Handle customer complaints and resolve issues in a timely and professional manner.
  • Maintain accurate records of customer interactions.
  • Respond to email queries and escalate complex issues to management.
  • Collaborate with colleagues to achieve business objectives.
Requirements and Qualifications
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Basic knowledge of Microsoft Office software.
  • Previous customer service experience.
Benefits

We offer a competitive salary package, opportunities for growth and development, and a dynamic and supportive work environment.



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