German Language Support Specialist
3 weeks ago
- Handle incoming customer inquiries via phone, email, chat, or social media in German, providing accurate, valid, and complete information using the right methods and tools.
- Resolve customer complaints and issues promptly and effectively, maintaining a positive, empathetic, and professional attitude towards customers at all times.
- Collaborate with other departments to resolve complex issues and improve the customer experience, documenting customer interactions, transactions, comments, and complaints accurately in the CRM system.
- Identify and escalate priority issues to the appropriate team or manager, following communication procedures, guidelines, and policies.
Estimated Salary: $45,000 - $60,000 per year, depending on location and experience.
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