Senior Application Support Analyst

2 weeks ago


Cape Town, Western Cape, South Africa Parvana Full time
Job title : Senior Application Support AnalystJob Location : Western Cape, Cape TownDeadline : March 17, 2025Quick Recommended Links
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What you will be doing:

  • Take charge of designing, building, and keeping internal business applications running at optimum efficiency.
  • Handle relationships with vendors to optimize mutually beneficial relationships.
  • Oversee and ensure core applications are set up and delivered, making sure everything works together seamlessly.
  • Work with stakeholders on buying, innovating, developing, changing, and maintaining the Information Systems environment.
  • Risk management through ensuring core and extra license agreements remain compliant and budget friendly.
  • Create reports and visuals using tools such as SQL, Excel, Power BI.
  • Set up ITIL systems and processes to support a shared services model.
  • Lead and join in on strategic Information System projects that encourage innovation and efficiency.
  • Ensure data governance principles are maintained to practice and manage security, compliance, cybersecurity, incident management, and General IT Control audit compliance for application systems.
  • Optimise and continuously improve applications efficiency including change management, training and communication to users as required.

What our client is looking for:

  • Relevant tertiary academics (e.g., Computer Science, Information Technology) would be beneficial
  • ITIL Certification and familiarity with agile project management methodologies would fast track your application.
  • 3 - 5 years experience, with proven experience in application management (any business support applications) is a real plus.
  • Excellent communication, stakeholder management, and soft skills, with a collaborative and customer-oriented approach.
  • Effective organisational change / time management, and multitasking skills, with a strong results orientation and drive.
  • Best suited to an aspiring candidate who wants to contribute, to be heard, who enjoys big bonuses and who wants to be promoted regularly.
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