E-Commerce Coordinator Specialist

2 months ago


Cape Town, Western Cape, South Africa Vine Recruitment Full time

About this role: As an E-Commerce Coordinator, you will play a crucial part in ensuring seamless customer interactions and efficient order management.

Key Responsibilities:

  • Handle customer service inquiries and resolve order-related issues in a timely and professional manner.
  • Support the customer service team with website, product, order, and warehouse-related queries.
  • Stay informed of product deliveries, replenishments, and preorder timelines to provide accurate information to customers.
  • Monitor inventory levels and assist with coordinating special campaigns, subscriptions, and ad-hoc projects.
  • Participate in planning and execution processes for promotion drives, personalisation initiatives, and order management.
  • Support the processing of returns, exchanges, and collections on a daily basis, and generate weekly customer service and feedback reports.

Requirements:

  • Relevant tertiary qualification.
  • Previous experience in e-commerce, digital marketing, or social media management.
  • Excellent written and verbal communication skills in Afrikaans and English.
  • Comfortable working within a fast-paced and continually changing environment.
  • Strong organisational and project management skills.
  • Strong leadership skills with a can-do attitude.
  • Natural sense of empathy for customers.

How to apply: Please submit your CV, qualifications, references, salary expectation, and photo to chrisvinerecruitment.co.za.


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