E-Commerce Coordinator Specialist
2 months ago
About this role: As an E-Commerce Coordinator, you will play a crucial part in ensuring seamless customer interactions and efficient order management.
Key Responsibilities:
- Handle customer service inquiries and resolve order-related issues in a timely and professional manner.
- Support the customer service team with website, product, order, and warehouse-related queries.
- Stay informed of product deliveries, replenishments, and preorder timelines to provide accurate information to customers.
- Monitor inventory levels and assist with coordinating special campaigns, subscriptions, and ad-hoc projects.
- Participate in planning and execution processes for promotion drives, personalisation initiatives, and order management.
- Support the processing of returns, exchanges, and collections on a daily basis, and generate weekly customer service and feedback reports.
Requirements:
- Relevant tertiary qualification.
- Previous experience in e-commerce, digital marketing, or social media management.
- Excellent written and verbal communication skills in Afrikaans and English.
- Comfortable working within a fast-paced and continually changing environment.
- Strong organisational and project management skills.
- Strong leadership skills with a can-do attitude.
- Natural sense of empathy for customers.
How to apply: Please submit your CV, qualifications, references, salary expectation, and photo to chrisvinerecruitment.co.za.
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