E-Commerce Project Coordinator
1 month ago
E-commerce is a fast-paced industry that requires professionals who can think on their feet and adapt quickly to changing circumstances. As an E-commerce Coordinator with Vine Recruitment, you will play a key role in supporting the customer service team and ensuring that all orders are processed efficiently.
About the Role
This exciting opportunity involves handling customer inquiries and order-related issues, as well as providing support to the customer service team with any website, product, order, or warehouse questions. You will also be responsible for staying informed of product deliveries, replenishments, and preorder timelines, monitoring inventory levels, and assisting with coordinating special campaigns, subscriptions, and ad-hoc projects.
Key Responsibilities
• Handle customer service inquiries and order-related issues in a timely and professional manner.
• Support the customer service team with any website, product, order, or warehouse questions.
• Stay informed of product deliveries, replenishments, and preorder timelines to ensure seamless order processing.
• Monitor inventory levels and assist with coordinating special campaigns, subscriptions, and ad-hoc projects.
• Participate in planning and execution processes for promotion drives.
• Assist with personalisation initiatives.
• Assist with order management and support the processing of returns, exchanges, and collections on a daily basis.
• Provide weekly customer service and feedback reporting to management.
Requirements
We are looking for a highly motivated and organised individual with excellent written and verbal communication skills in Afrikaans and English. You should have a relevant tertiary qualification and previous experience in e-commerce, digital marketing, or social media management. Strong analytical skills, with the ability to interpret data and make actionable recommendations, are essential for this role.
What We Offer
Vine Recruitment offers a competitive salary of R 350,000 per annum, making this an attractive opportunity for anyone looking to take their career to the next level. If you are a driven and enthusiastic individual who is passionate about delivering exceptional customer service, we encourage you to apply.
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