Client Service Professional

2 weeks ago


Newcastle, KwaZulu-Natal, South Africa Momentum Metropolitan Holdings Limited Full time

Job Overview

Momentum Metropolitan Holdings Limited is seeking a skilled Client Service Consultant to join our team in Newcastle, KwaZulu-Natal. As a key member of our client service team, you will play a crucial role in delivering exceptional customer experiences and driving business growth.

Estimated Salary: R 250,000 - R 350,000 per annum

About the Role

We are looking for a highly motivated and results-driven individual who can provide excellent client service, build strong relationships with clients and stakeholders, and contribute to a culture that values innovation and collaboration.

Main Responsibilities

  • Engage with clients and/or intermediaries in a professional manner to resolve all client queries within the Service Level Agreement and quality standards.
  • Take ownership of complaints and ensure they are resolved timeously and effectively.
  • Provide clients with the relevant information and documentation as required in line with policy guidelines.
  • Capture and update client information on relevant system/s, based on data received from the client.
  • Accurately complete all administrative and reporting requirements within agreed timeframes.
  • Adhere to legislative / compliance requirements in the service process.
  • Identify and report process and system failures and enhancements to improve client experience.

Key Skills and Qualifications

To be successful in this role, you will need to have:

  • A Matric or equivalent qualification.
  • A Business-related qualification.
  • Product training.
  • Proficient in English and another official South African language (e.g. Afrikaans, Zulu, Xhosa etc.) (preferred).
  • MS Office Suite (Word, Excel).
  • Business Area-specific products and procedures (preferred).

Benefits

As a valued employee of Momentum Metropolitan Holdings Limited, you will enjoy a range of benefits, including:

  • A competitive salary package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
  • The opportunity to work with a leading financial services provider.


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