Client Service Professional
2 weeks ago
Job Overview
Momentum Metropolitan Holdings Limited is seeking a skilled Client Service Consultant to join our team in Newcastle, KwaZulu-Natal. As a key member of our client service team, you will play a crucial role in delivering exceptional customer experiences and driving business growth.
Estimated Salary: R 250,000 - R 350,000 per annum
About the Role
We are looking for a highly motivated and results-driven individual who can provide excellent client service, build strong relationships with clients and stakeholders, and contribute to a culture that values innovation and collaboration.
Main Responsibilities
- Engage with clients and/or intermediaries in a professional manner to resolve all client queries within the Service Level Agreement and quality standards.
- Take ownership of complaints and ensure they are resolved timeously and effectively.
- Provide clients with the relevant information and documentation as required in line with policy guidelines.
- Capture and update client information on relevant system/s, based on data received from the client.
- Accurately complete all administrative and reporting requirements within agreed timeframes.
- Adhere to legislative / compliance requirements in the service process.
- Identify and report process and system failures and enhancements to improve client experience.
Key Skills and Qualifications
To be successful in this role, you will need to have:
- A Matric or equivalent qualification.
- A Business-related qualification.
- Product training.
- Proficient in English and another official South African language (e.g. Afrikaans, Zulu, Xhosa etc.) (preferred).
- MS Office Suite (Word, Excel).
- Business Area-specific products and procedures (preferred).
Benefits
As a valued employee of Momentum Metropolitan Holdings Limited, you will enjoy a range of benefits, including:
- A competitive salary package.
- Ongoing training and development opportunities.
- A dynamic and supportive work environment.
- The opportunity to work with a leading financial services provider.
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