Network Voice Engineer
2 months ago
Role Overview
At Dimension Data, we are seeking a skilled Network Voice Engineer to join our team. As a Network Voice Engineer, you will be responsible for managing and maintaining our Voice over IP (VoIP) services.
Key Responsibilities:
- Proactively monitor work queues to ensure timely resolution of incidents and requests.
- Perform operational tasks to resolve all incidents/requests within agreed Service Level Agreements (SLA).
- Collaborate with other teams and clients to extend support and ensure seamless communication.
- Implement and manage a unified call-routing framework to leverage integrated voice services provided by the enterprise.
- Troubleshoot general system functions, identifying faulty components, including physical hardware, configuration of servers, or telecommunication networks.
- Implement routine software updates and security patches to maintain system integrity.
- Plan and execute approved maintenance activities to ensure minimal disruption to services.
Requirements
- Matric - Grade 12
- 3 - 5 years of experience in a related field
- Hands-on experience with VoIP and other network technologies
- CCNA certification
- Gateway ISDN/PTSN knowledge
Benefits
Medical Aid / Medical Insurance, Group Life Cover, Funeral Benefit, Minimum 18 days annual leave.
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