Network Infrastructure Specialist

1 month ago


Sandton, South Africa Dimension Data Full time
Job Description

We are seeking a highly skilled Network Infrastructure Specialist to join our team in Unified Communications. As a key member of our team, you will be responsible for the design, implementation, and maintenance of our Voice over IP (VoIP) services.

Key Responsibilities:

  • Proactively monitor work queues to ensure timely resolution of incidents/requests within agreed Service Level Agreements (SLAs).
  • Perform operational tasks to resolve all incidents/requests efficiently and effectively.
  • Communicate with other teams and clients to extend support and provide exceptional customer service.
  • Fully utilize shift handover processes to ensure seamless transitions and prioritize key tickets and critical tasks.
  • Install, configure, and maintain voice switches, including interconnection between soft switches.
  • Implement and manage unified call-routing frameworks to leverage integrated voice services provided by the enterprise.
  • Troubleshoot general system functions, identify faulty components, and perform necessary repairs.
  • Execute routine software updates and security patches to maintain optimal network performance.
  • Plan and execute approved maintenance activities to minimize downtime and ensure business continuity.
Requirements and Qualifications

To be successful in this role, you will require:

  • Matric - Grade 12 qualification
  • 3-5 years of experience in network infrastructure and VoIP technologies


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