Network Infrastructure Specialist
1 month ago
We are seeking a highly skilled Network Infrastructure Specialist to join our team in Unified Communications. As a key member of our team, you will be responsible for the design, implementation, and maintenance of our Voice over IP (VoIP) services.
Key Responsibilities:
- Proactively monitor work queues to ensure timely resolution of incidents/requests within agreed Service Level Agreements (SLAs).
- Perform operational tasks to resolve all incidents/requests efficiently and effectively.
- Communicate with other teams and clients to extend support and provide exceptional customer service.
- Fully utilize shift handover processes to ensure seamless transitions and prioritize key tickets and critical tasks.
- Install, configure, and maintain voice switches, including interconnection between soft switches.
- Implement and manage unified call-routing frameworks to leverage integrated voice services provided by the enterprise.
- Troubleshoot general system functions, identify faulty components, and perform necessary repairs.
- Execute routine software updates and security patches to maintain optimal network performance.
- Plan and execute approved maintenance activities to minimize downtime and ensure business continuity.
To be successful in this role, you will require:
- Matric - Grade 12 qualification
- 3-5 years of experience in network infrastructure and VoIP technologies
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