IT Technical Support Expert

4 days ago


Pretoria, Gauteng, South Africa Absolute Career Personnel Full time

Job Title: IT Technical Support Expert

Technical Support Specialist/IT Support Specialist

Candidates are sought for a Technical Support Specialist/IT Support Specialist position at a busy law firm in Pretoria. The ideal candidate will have the following experience and skills:

  1. At least 2 years of experience in technical support, with a focus on Windows 10/11.
  2. Strong knowledge of MS Office applications is crucial.
  3. Experience with Windows Active Directory is essential.
  4. Networking skills are advantageous.
  5. ArcServe and Fortinet/Firewall knowledge are also beneficial.
  6. Office 365 Admin experience is a plus.
  7. A degree or diploma is advantageous.

Duties include:

  • Identifying hardware and software solutions to resolve technical issues.
  • Troubleshooting and diagnosing problems.
  • Repairing faults and resolving network issues.
  • Installing and configuring hardware and software.
  • Providing timely and accurate customer feedback.
  • Supporting the roll-out of new applications.
  • Providing procedural documentation and managing multiple cases simultaneously.
  • Testing and evaluating new technologies.


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