Network Support Specialist

17 hours ago


Pretoria, Gauteng, South Africa Pillango Placements Full time
Job Description

Pillango Placements is seeking a highly skilled Network Support Specialist to join our team.

About the Role:

  1. As a Network Support Specialist, you will be responsible for providing technical support and guidance to users facing networking issues.
  2. You will diagnose and resolve product and systems issues efficiently, identifying the root cause of operational disruptions and implementing solutions to prevent future problems.
  3. You will implement and manage security measures to protect data and infrastructure from cyber threats, configuring products, email, and firewalls, managing access controls, and conducting regular security audits.
  4. You will maintain detailed documentation for product configurations, procedures, and changes, preparing reports on status, incidents, and performance for stakeholders.
  5. You will collaborate with vendors and service providers for the procurement of equipment and services.

Required Skills and Qualifications:

  • Technical Proficiency: In-depth knowledge of ICT technologies, including Email, Messaging LAN / WAN, TCP / IP, VPN, DHCP, DNS, and other networking protocols.
  • Problem-solving skills: Ability to quickly identify and troubleshoot network issues and provide effective solutions.
  • Communication Skills: Clear verbal and written communication skills to interact with team members, stakeholders, and non-technical personnel, explaining technical details in an understandable manner.
  • Analytical Skills: Strong analytical abilities to analyze ICT-related issues on function and performance, understand complex networks and systems, and predict potential issues.
  • Attention to Detail: Keen attention to detail to identify discrepancies in network performance and security.
  • Project Management Skills: Ability to manage ICT-related projects, including upgrades, migrations, and installations, often within specific timelines.
  • Teamwork and Collaboration: Ability to work effectively in a team and collaborate with other departments on network-related issues.
  • Adaptability: Staying current with the latest in technology and security trends.
  • Security Fundamentals: Understanding of network security protocols and practices to protect data and infrastructure.

Qualifications:

  1. Educational Background: A bachelor's degree in Computer Science, Information Technology, Network Engineering, or a related field.
  2. Certifications: Professional certifications such as Cisco Certified Network Associate (CCNA), Microsoft Certification, CompTIA Security+, or other relevant network certifications.
  3. Experience: Prior experience in desktop and network support, administration, or a related field. This can vary from medium-level positions to more advanced roles requiring several years of experience.
  4. Understanding of Operating Systems: Familiarity with various operating systems (Windows, Linux, macOS), Mobile Operating Systems (Android, iOS) and their configurations.
  5. Knowledge of Systems Hardware: Proficiency in handling server and network equipment.
  6. Software Skills: Experience with monitoring and management software tools.


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