Infrastructure Systems Support Specialist

4 weeks ago

Johannesburg, Gauteng, South Africa Quadrant Systems Full time
Job Description

A technical advisory role is available within the Future Toyota Department, reporting to the Systems Manager, based on-site in Johannesburg. The position involves providing capacity analytics and planning, infrastructure and network advice to the Future Toyota team.

The successful candidate will work closely with the TSAM Infrastructure team to support the current and future growth requirements for Toyota South Africa.

The candidate will collaborate with cross-functional teams throughout the entire TSAM business, Manufacturing, Sales & Marketing, TFS, Lexus, and Hino & Suppliers, as well as the dealer network.

Key Responsibilities
  • Research and plan to define and align Future Toyota needs with the TSAM IT infrastructure stack.
  • Assess business requirements or new projects and vet specifications for suitable integrated efficient solutions.
  • Work with IT Infrastructure and relevant vendors to define a concept design and a detailed design for each solution.
  • Identify best practices and cost-effective solutions for business requests or new projects and align with the TSAM IT Infrastructure team.

Assist and advise in planning network growth for customer-facing systems together with the IT infrastructure team.

  • Understand and support application development environment and the direct impact on infrastructure resource requirements.
  • Analyse and forecast Dealer network connectivity requirements based on historical trends and new product delivery plans.
  • Monitor current network bandwidth fluctuations for customer and dealer-facing applications and report anomalies.
  • Capacity planning and impact for new Future Toyota team projects.
  • Propose practical solutions for issues/anomalies identified.
  • Ensure security and auditing compliance by raising detailed service requests for Infrastructure related change requests.
  • Standardise Future Toyota business partners and Dealer's connectivity mechanisms to TSAM.
  • Work within the scope of TSAM's current WAN Service provider – Vodacom.

Perform end-user support for Dealers and problem resolution by:

  • Respond to and support Dealers and Vendors that TSAM connects to for 3rd party integration and who experience issues with this integration.
  • Liaise with the TSAM infrastructure team to coordinate and deploy these specific changes requested from Dealers and Vendors.

Scoping and monitoring the current technical landscape (Storage, memory, processing, licensing, databases, App servers) to ensure efficient operations and proper sizing for the future applications:

  • Use Dynatrace or other tools to monitor the environment, identify issues and propose solutions to resolve these.
  • Accurate measurement of new application deployment impact and share these timeously with TSAM Infrastructure team.
  • Accurate measurement of existing usage and confirm this against original planned capacity and highlight issues timeously with TSAM Infrastructure team.
  • Assist TSAM Infrastructure team in capacity planning and growth requirements for the Future Toyota landscape.
  • Adequate testing in QA environment to ensure smooth production deployment.

Engaging with relevant stakeholders by:

  • Regularly meeting with IT colleagues to identify, agree and prioritise any IT related change points and priorities.
  • Regularly meeting with the IT Infrastructure team to report progress, raise issues and brainstorm solutions.

Qualifications and Experience Required for Job

Qualifications:

Relevant qualification: Inclusive of all infrastructure elements (Storage, servers, networks, security & virtualisation)

Experience:

10 years of general work experience with at least 8 years of relevant experience in the industry. Experience in Networks, servers, storage, databases, virtualisation and web app Servers is essential.

  • Technical Skills:
  • Cisco switches
  • F5 Load balancers
  • Windows server OS
  • Linux server
  • VSAN
  • VMWare
  • Hyper-V
  • LAN and WAN technology
  • VPN connectivity
  • Firewalls
  • Web Filters
  • Web servers (IIS)
  • Kubernetes

General job Skills:

  • Infrastructure Security Standard Adherence
  • Solution Architecture
  • Server Solutions Deployment
  • Infrastructure Troubleshooting
  • Infrastructure Support
  • Technical Documentation Development
  • Project Management
  • Supplier Management

Competencies:

  • Adapting to Change
  • Prioritizing and Organizing Work
  • Testing and Troubleshooting
  • Serving Customers
  • Managing Time
  • Interacting with People at Different Levels
  • Driving Projects to Completion
  • Critical Thinking
  • Composing and Writing Text
  • Attentive Listening

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