Infrastructure Systems Support Specialist
1 week ago
A technical advisory role is available within the Future Toyota Department, reporting to the Systems Manager, based on-site in Johannesburg. The position involves providing capacity analytics and planning, infrastructure and network advice to the Future Toyota team.
The successful candidate will work closely with the TSAM Infrastructure team to support the current and future growth requirements for Toyota South Africa.
The candidate will collaborate with cross-functional teams throughout the entire TSAM business, Manufacturing, Sales & Marketing, TFS, Lexus, and Hino & Suppliers, as well as the dealer network.
Key Responsibilities- Research and plan to define and align Future Toyota needs with the TSAM IT infrastructure stack.
- Assess business requirements or new projects and vet specifications for suitable integrated efficient solutions.
- Work with IT Infrastructure and relevant vendors to define a concept design and a detailed design for each solution.
- Identify best practices and cost-effective solutions for business requests or new projects and align with the TSAM IT Infrastructure team.
- Assist and advise in planning network growth for customer-facing systems together with the IT infrastructure team.
- Understand and support application development environment and the direct impact on infrastructure resource requirements.
- Analyse and forecast Dealer network connectivity requirements based on historical trends and new product delivery plans.
- Monitor current network bandwidth fluctuations for customer and dealer-facing applications and report anomalies.
- Capacity planning and impact for new Future Toyota team projects.
- Propose practical solutions for issues/anomalies identified.
- Ensure security and auditing compliance by raising detailed service requests for Infrastructure related change requests.
- Standardise Future Toyota business partners and Dealer's connectivity mechanisms to TSAM.
- Work within the scope of TSAM's current WAN Service provider – Vodacom.
- Relevant qualification: Inclusive of all infrastructure elements (Storage, servers, networks, security & virtualisation)
- 10 years of general work experience with at least 8 years of relevant experience in the industry. Experience in Networks, servers, storage, databases, virtualisation and web app Servers is essential.
- Technical Skills: Cisco switches, F5 Load balancers, Windows server OS, Linux server, VSAN, VMWare, Hyper-V, LAN and WAN technology, VPN connectivity, Firewalls, Web Filters, Web servers (IIS), Kubernetes
- Adapting to Change
- Prioritizing and Organizing Work
- Testing and Troubleshooting
- Serving Customers
- Managing Time
- Interacting with People at Different Levels
- Driving Projects to Completion
- Critical Thinking
- Composing and Writing Text
- Attentive Listening
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