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Head of IT Infrastructure and Operations

1 week ago

Durban, KwaZulu-Natal, South Africa Spar Group Limited Full time

Spar Group Limited is looking for an experienced Head of IT Infrastructure and Operations to lead the company's IT infrastructure and operations functions.

The successful candidate will have a minimum of 15 years' management experience in technology services or a related function and a Bachelor's Degree in Computer Science, Commercial or a related field. The role requires a strong understanding of IT infrastructure and operations, including networking, cloud computing, and cybersecurity.

Key Responsibilities:

  • Leads the IT infrastructure and network strategy, defining and reporting on support metrics.
  • Leads the devices, telecommunication, and mobility strategies.
  • Leads the demand to deploy change management programme.
  • Creates a service catalogue, service management operating model via shared services and relevant management frameworks for various portfolios.
  • Reviews maturity & progress of ITSM Service Management framework/ITIL implementation & adoption.
  • Continuously monitors and evaluates service performance.
  • Reviews and selects a demand methodology and governance framework that encompasses Change Demand and Prioritisation and Programme Management.
  • Leads the IT business continuity strategy, aligned with the overall business continuity strategy, reporting on IT continuity metrics.
  • Ensures compliance with and monitoring of technical security strategies, regulations, standards, and best practices.
  • Accounts to the National IT Executive, Finance, Legal and other stakeholders on defined Key Performance Metrics for technology shared services.
  • Provides inspirational leadership and leads high-performing teams.
  • Forms strategic relationships with senior key business stakeholders.