Client-Facing Support Specialist

2 months ago

Cape Town, Western Cape, South Africa West Coast Personnel Full time

Contact Details and Communication


We are seeking a highly skilled and friendly Client-Facing Administrator to join our team at West Coast Personnel.


The ideal candidate will possess excellent communication skills in both written and verbal English, be enthusiastic about learning in a legal environment, and display a keen interest in understanding legal processes.


Main Responsibilities


The primary responsibilities of this role include:



  • Acting as the first point of contact for clients, providing exceptional service via phone and email;
  • Addressing client inquiries and concerns professionally and efficiently;
  • Demonstrating strong written and verbal communication skills in English;
  • Preparing and editing written communications, ensuring clarity and professionalism;
  • Assisting in day-to-day administrative tasks to ensure the smooth operation of the office;
  • Maintaining organized records and files for easy accessibility;
  • Collaborating with legal professionals to gain insights into the legal field;
  • Demonstrating exceptional organizational skills in managing tasks and responsibilities;
  • Prioritizing and coordinating multiple activities to meet deadlines;
  • Utilizing Microsoft Excel for basic data entry and reporting;
  • Generating reports and maintaining data accuracy;
  • Providing support in the preparation and submission of visa applications across various categories;
  • Ensuring compliance with relevant regulations and guidelines.

Qualifications


The ideal candidate will possess a Bachelor's degree in a related field, with 2-3 years of prior experience in a client-facing or administrative role. Proficiency in Microsoft Office applications, particularly Excel, is also required.


Personal Attributes


The ideal candidate will possess a friendly and approachable demeanor, strong interpersonal skills, and the ability to handle sensitive information with confidentiality.

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