Client Support Specialist

3 weeks ago


Cape Town, Western Cape, South Africa Time Personnel Full time
Job Summary

We are seeking an experienced Client Support Specialist to join our team. As a Client Support Specialist, you will be responsible for providing high-quality customer service to our clients via phone, email, and other channels.

Your primary responsibility will be to ensure that our clients receive the highest level of service, and that their needs are met promptly and efficiently. This will involve managing incoming calls and responding to customer emails, providing product and service information, and identifying issues to escalate to the Team Leader.

You will also be responsible for recognizing trends in customer calls and/or emails and documenting and alerting the Team Leader accordingly. If you have a passion for delivering exceptional customer service and possess excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities
  • Ensure excellent service standards and maintain customer satisfaction
  • Manage incoming calls and respond to customers' emails
  • Provide product and service information to customers
  • Identify and escalate issues to the Customer Service Team Leader when necessary

Salary: $50,000 - $70,000 per annum (dependent on experience)



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