ERP System Software Implementation Specialist
5 days ago
About Us: Staff Solutions Recruitment is a leading recruitment agency specializing in IT and technical staffing.
Job Description:
Role SummaryWe are seeking an experienced ERP System Software Implementation Specialist to join our team. The successful candidate will be responsible for assisting with the ongoing maintenance of existing software products, participating in the development of new and enhanced ERP system products and solutions, and providing application support to users.
Key Responsibilities:
- Assist with the maintenance of existing software products and participate in the development of new and enhanced ERP system products and solutions.
- Work closely with various team members to enhance support tools, learn effective troubleshooting techniques, and increase product knowledge.
- Provide application support to users, including answering queries, identifying issues, and suggesting long-term solutions.
- Analyse recurring incidents on the service desk and solve through interaction with key stakeholders.
- Investigate and analyse system issues to determine the cause of issues and appropriate corrective action.
- Provide system knowledge and consultancy for divisional and cross-divisional projects ensuring that business process requirements are met, and best practice is achieved.
- Pre- and post-information systems implementation, and support with process owners.
- Contribute to the Help Desk knowledge base, adding quality articles relating to problem resolution about new and existing projects, types, and sub-types.
- Review and recommend continuous improvement of the systems and support processes.
- Document technical information and processes for existing and newly developed functionality to provide suitable and up-to-date system support.
- Maintain data quality and integrity within the system.
- Ensure all critical services/systems are monitored.
- Provide clear, professional, informative, and appropriate communication to colleagues, customers, and suppliers.
- Carry out system maintenance tasks and processes to agreed schedules.
- Supplier management: Manage relationships with approved suppliers.
- 1st/2nd level support.
Requirements:
- Diploma/Certificate in Information Technology: System support or similar.
- Solid experience in supporting and maintaining production computer systems in a customer-facing support environment of at least 5 years.
- Experience in database systems, reporting, and query tools.
- Excellent written and verbal communication skills at all levels of the business with technical and non-technical staff.
- Effective time management skills and ability to prioritize work assignments.
- Analytical skills.
- Ability to solve problems.
- Able to build and maintain business relationships.
- Desire to learn and grow within the organisation.
- Strong team player.
Salary Range: £50,000 - £65,000 per annum depending on experience.
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