Service Excellence Director

7 days ago


Port Elizabeth, Eastern Cape, South Africa Groupe CFAO Full time
About the Role

This leadership position requires an individual who can drive business growth, promote a customer-centric culture, and ensure operational efficiency. Key aspects of the role include:

Leadership and Development
  • Lead and develop the Field Service, Workshop, and site-based Teams and Controllers, focusing on continuous improvement and employee development.
  • Implement and enforce HR practices aligned with company strategic objectives, ensuring effective inter-departmental and internal communication.
Customer Satisfaction
  • Develop and maintain strong relationships with internal and external customers, ensuring high levels of customer satisfaction.
  • Provide timely feedback and communication to customers, meeting CSI targets and contributing to business growth.
Operational Effectiveness
  • Ensure sound financial management, adhering to company policies and set targets in areas such as work in progress, service scheduling, debtors, and labor recovery.
  • Maintain Occupational Health and Safety Act compliance on own and customer premises, adhering to all regulations.


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