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Control Room Coordinator

1 week ago


Durban, KwaZulu-Natal, South Africa Fidelity Services Group Full time

We are looking for a talented Control Room Coordinator to join our team at Fidelity Services Group. The primary responsibility of this role is to coordinate the activities of control room personnel, ensuring that all tasks are completed efficiently and effectively.

  • The coordinator will maintain accurate records of system status, incidents, and ongoing issues, providing clear and comprehensive updates to incoming shifts.
  • They will also ensure that all necessary information is communicated to relevant departments and stakeholders in a timely manner.
  • Frequent communication with other operators, supervisors, and external stakeholders is necessary to guarantee smooth coordination and response to operational changes or emergencies.
  • The successful candidate will have a strong understanding of control room operations and be able to provide guidance and support to junior staff members.
Key Responsibilities
  • Maintain accurate records of system status, incidents, and ongoing issues.
  • Communicate clearly and effectively with other operators, supervisors, and external stakeholders.
  • Ensure that all necessary information is communicated to relevant departments and stakeholders in a timely manner.
  • Provide guidance and support to junior staff members.