Operational Systems Manager

4 days ago


Durban, KwaZulu-Natal, South Africa Fidelity Services Group Full time
Job Description

The Operational Systems Manager is a key role at Fidelity Services Group, responsible for ensuring the smooth operation of control room activities.

This position requires expert knowledge of control systems, troubleshooting, incident management, and leading by example to ensure the team effectively responds to alarms, operational issues, and emergencies.

Key Responsibilities
  1. Leadership and Supervision: Provide guidance, mentorship, and support to junior operators, ensuring they adhere to operational procedures and best practices.
  2. System Monitoring and Maintenance: Monitor complex systems, equipment, and alarms, addressing issues before they escalate and ensuring continuous operation.
  3. Incident Management and Response: Lead responses to alarms, system failures, and emergencies, making critical decisions and directing the team to ensure swift and effective resolution.
  4. Operational Coordination: Coordinate with other departments to ensure smooth and effective operation across the facility or service, facilitating communication between shifts to ensure clear handovers and continuity.
  5. Training and Development: Lead training sessions for new and existing staff on control room systems, emergency procedures, and operational best practices.
Requirements
  • High School Diploma
  • PSIRA Grade B
  • Firearm Competency HG/SG/SLR
  • Drivers License
  • Minimum 3 years of experience in a control room, operations monitoring, or related field, with at least 2 years in a supervisory or senior operator role.
  • Advanced knowledge of control systems, monitoring software, and operational technologies.
  • Proven ability to lead and mentor a team, providing guidance, feedback, and performance management.
  • Excellent verbal and written communication skills to effectively communicate with team members, management, and other departments.


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