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Sales and Customer Support Specialist

1 week ago

Cape Town, Western Cape, South Africa Digicape Apple Premium Reseller Full time
About Us

Digicape Apple Premium Reseller is a leading retailer of Apple products, offering a wide range of devices and accessories. We are committed to providing exceptional customer service and delivering high-quality products to our customers.

Job Role

We are seeking a Retail Sales Consultant to join our team. The successful candidate will be responsible for providing exceptional customer service, addressing client queries, and meeting their needs.

Main Responsibilities
  • Provide professional face-to-face communication with clients to build strong relationships and meet their needs.
  • Address telephonic queries efficiently and accurately complete quotations as per client requests.
  • Familiarise yourself with new products and services to stay up-to-date with industry developments.
  • Complete training sessions assigned by your manager to enhance your skills and knowledge.
Requirements
  • Ability to follow up and convert sales leads.
  • Excellent communication skills to convey new product developments to prospective clients.
  • Good attention to detail and follow-up.
  • Strong knowledge of the local retail market.
  • Excellent technical skills.
  • Understanding of clients' needs.
  • Strong numeracy skills with the ability to make accurate calculations quickly.
  • Effective people relationship building skills and ability to develop rapport.
  • Verbal and written communication skills.
  • Able to work on multiple tasks simultaneously.
What We Offer

We offer a competitive remuneration package, opportunities for career growth and development, and a dynamic and supportive work environment.