Luxury Hotel Management Executive

5 days ago


Durban, KwaZulu-Natal, South Africa Mains Lab Full time
Job Responsibilities:
  1. Lead the hotel team to achieve operational excellence and deliver exceptional customer experiences.
  2. Collaborate with cross-functional teams to drive business growth and improve profitability.
  3. Implement policies and procedures that prioritize guest safety and satisfaction.
  4. Manage employee performance and development to ensure high levels of service quality.
  5. Foster a culture of continuous improvement and innovation within the hotel.
Requirements:
  • Minimum 3-5 years of hotel management experience in a 5-star hotel or property.
  • Tertiary qualification in hospitality or hotel management.
  • Advanced computer skills in MS Office, including email and internet.
  • Valid driver's license.
  • Ability to work in a fast-paced and challenging environment.
  • Effective complaint handling.
  • Demonstrate exceptional organizational and leadership skills.
  • Excellent written and verbal communication skills.
  • Exhibit strategic thinking to ensure hotel operations are improving and innovative.
  • Display sound understanding of budgets, P&L, and forecasting.


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