Digital Channel Experience Strategist

3 weeks ago


Cape Town, Western Cape, South Africa Old Mutual Full time
Job Overview

We are seeking a skilled Product Owner to drive the implementation of our omni and opti-channel strategy and digital-first customer engagement transformation. This role focuses on prioritizing and managing the product backlog to deliver seamless and efficient channel experiences, ensuring alignment with strategic objectives and customer needs.

Main Responsibilities:

  • Collaborate with cross-functional teams to drive implementation of the omni and opti-channel strategy.
  • Prioritize and manage the product backlog to deliver seamless and efficient channel experiences.
  • Align channel product objectives with the omni and opti-channel strategy, define the roadmap, and translate goals into actionable deliverables.
  • Owning and prioritizing the product backlog, manage feature requests, and collaborate with Agile teams for iterative delivery through sprints and Product Increments.
  • Engage with IT, Customer Service, Operations, and other Product Owners to ensure alignment and smooth execution of channel initiatives.
  • Leverage customer insights and analytics to prioritize enhancements that improve omni-channel experiences and meet customer expectations.
  • Evaluate the impact of channel improvements on customer satisfaction and business performance using data analysis.

Requirements:

  • Bachelor's degree in Commerce, Computer Science, Information Systems, Business, Finance, or a related field.
  • Minimum 5 years in roles such as Product Owner, Business Analyst, or Project Manager within an Agile environment.
  • Minimum 3-5 years demonstrated, relevant experience in a large, complex organization preferably in the financial services industry.
  • Demonstrated ability to deliver customer-focused solutions iteratively.
  • Proven experience with several agile development methodologies, frameworks, and concepts, including Kanban, Scrum, continuous delivery.
  • Knowledge in systems thinking is advantageous.

About Old Mutual

Old Mutual is a leading financial services company committed to helping our customers achieve their long-term goals. We are dedicated to building strong relationships with our stakeholders and creating value for all our customers.



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