Insurance Operations Assistant Manager

1 week ago

Cape Town, Western Cape, South Africa TFG Financial Services Full time
Job Title: Assistant Operations Manager: Insurance

TFG Financial Services is seeking a highly motivated and experienced Assistant Operations Manager to join our team. As a key member of our operations team, you will play a critical role in leading and managing a team of supervisors in a fast-paced and dynamic working environment.

Key Responsibilities:
  • Develop and implement strategies to achieve monthly sales targets and key performance indicators (KPIs) by managing the portfolio to meet team and shift targets in line with brand product requirements.
  • Maintain and enhance portfolio compliance standards and legislative requirements, ensuring adherence to agreed quality benchmarks.
  • Implement, monitor, and maintain effective telemarketing and supporting strategies.
  • Effectively manage and coordinate individuals to ensure optimum people productivity by adhering to relevant people management processes.
  • Drive recognition and motivation activities in the department to maintain staff motivation and retention.
  • Optimize portfolio productivity by planning and coordinating relevant portfolio resources, including staffing, scheduling, employee skill, and competencies.
  • Manage relationships with internal and external stakeholders to achieve desired outcomes.
  • Analyze and compile reports accurately to provide feedback on overall portfolio performance, identified trends, and action plans.
  • Resolve escalated customer and operational queries efficiently and effectively.
  • Complete administrative tasks timeously and accurately.
Requirements:
  • Matric qualification.
  • Management-related qualification (advantageous).
  • RE5 Financial Services Board Qualification (advantageous).
  • Outbound sales experience in telemarketing.
  • 2 years of experience in a supervisory role.
  • 2 years of management experience managing a team of managers (advantageous).
  • Proven analytical, decision-making ability, and strong numerical and administrative skills.
  • Excellent communication skills (verbal, written, and interpersonal).
  • Computer literacy (MS Office and Intermediate Excel).
  • Sound understanding and application of people management procedures (e.g., IR, coaching).
  • Ability to work independently and within a team dynamic to drive results.
  • Highly driven, motivated, and assertive individual.
  • Excellent time management, planning, and organizational skills.
  • High attention to detail and ability to effectively problem-solve.

Flexible to work on Saturdays. Preference will be given, but not limited to, candidates from designated groups in terms of the Employment Equity Act.

  • Insurance Support Specialist

    4 weeks ago

    Cape Town, Western Cape, South Africa INTELLISURE INSURANCE BROKERS Full time

    Job Title: Insurance Support AdministratorWe are seeking a highly skilled and experienced Insurance Support Administrator to join our team at Intellisure Insurance Brokers in Cape Town.Key Responsibilities:Provide administrative support to our insurance brokers, ensuring seamless day-to-day operations.Manage and maintain accurate records, including policy...

  • Insurance Brokerage Support Specialist

    3 weeks ago

    Cape Town, Western Cape, South Africa INTELLISURE INSURANCE BROKERS Full time

    Join Our Team: Insurance Brokerage Support SpecialistWe are seeking a proactive, detail-oriented, and organized full-time Insurance Brokerage Support Specialist to become a part of a distinguished short-term insurance brokerage.Key Responsibilities:- Provide comprehensive support to insurance brokers in a fast-paced environment- Assist in managing client...

  • Assistant Operations Manager: Insurance

    2 weeks ago

    Cape Town, Western Cape, South Africa TFG Financial Services Full time

    Job Title: Assistant Operations Manager: InsuranceTFG Financial Services is seeking a highly motivated and experienced Assistant Operations Manager to join our team. As an Assistant Operations Manager, you will play a key role in leading and managing a team of supervisors in a fast-paced and dynamic working environment.Key Responsibilities:Ensure that...

  • Insurance Support Specialist

    1 week ago

    Cape Town, Western Cape, South Africa INTELLISURE INSURANCE BROKERS Full time

    Job OverviewWe are seeking a highly skilled and experienced Broker Support Administrator to join our team at Intellisure Insurance Brokers in Cape Town.Key Responsibilities:Providing exceptional support to our brokers in a fast-paced insurance environmentAssisting with client queries and resolving issues in a timely and professional mannerDeveloping and...

  • Insurance Brokerage Support Specialist

    3 weeks ago

    Cape Town, Western Cape, South Africa INTELLISURE INSURANCE BROKERS Full time

    Join Our Team: Insurance Brokerage Support SpecialistWe are seeking a motivated, detail-oriented, and organized full-time Insurance Brokerage Support Specialist to become a vital part of our esteemed insurance brokerage.Key Responsibilities:- Provide comprehensive support to insurance brokers in managing client accounts- Assist in the administration of both...

  • Insurance Operations Assistant Manager

    4 weeks ago

    Cape Town, Western Cape, South Africa TFG Financial Services Full time

    Job Title: Assistant Operations Manager: InsuranceTFG Financial Services is seeking a highly motivated and experienced Assistant Operations Manager to join our team. As a key member of our operations team, you will be responsible for leading and managing a team of supervisors in a fast-paced and dynamic working environment.Key Responsibilities:Develop and...

  • Assistant Operations Manager: Insurance

    2 months ago

    Cape Town, Western Cape, South Africa TFG Financial Services Full time

    Job Description**Assistant Operations Manager: Insurance**We are seeking a highly motivated and experienced Assistant Operations Manager to join our team at TFG Financial Services. As a key member of our operations team, you will be responsible for leading and managing a team of supervisors in a fast-paced and dynamic working environment.Key...

  • Insurance Broker Support Coordinator

    1 week ago

    Cape Town, Western Cape, South Africa INTELLISURE INSURANCE BROKERS Full time

    Job Opportunity: Broker Support AdministratorWe are seeking a highly skilled and organized Broker Support Administrator to join our team at Intellisure Insurance Brokers in Cape Town.Key Responsibilities:Provide exceptional support to our insurance brokers, ensuring seamless day-to-day operations.Manage and maintain accurate records, including client...

  • Insurance Support Specialist

    1 month ago

    Cape Town, Western Cape, South Africa INTELLISURE INSURANCE BROKERS Full time

    Job Opportunity at Intellisure Insurance BrokersWe are seeking a highly skilled and experienced Broker Support Administrator to join our team in Newlands, Cape Town.Key Responsibilities:Provide exceptional support to our short-term insurance brokers in a fast-paced office environment.Utilize extensive knowledge in commercial, personal, and claims management...

  • Operations Accountant

    4 weeks ago

    Cape Town, Western Cape, South Africa Agrimark Operations Limited Full time

    Job Title: Operations AccountantWe are seeking a highly skilled Operations Accountant to join our dynamic team at Agrimark Operations Ltd. As a key member of our finance team, you will be responsible for overseeing the financial and administrative functions for our Trade Breæriver, Packaging, and Kouga regions.Key Responsibilities:Analyse and report...

  • Insurance Specialist

    1 week ago

    Cape Town, Western Cape, South Africa CallForce Full time

    Insurance Consultant RoleSantam Operations, Commercial Contact Centre has career opportunities available for Insurance Consultants based in Cape Town, Bellville. The insurance consultant role is focused on providing an end-to-end service and support to brokers.Key ResponsibilitiesProviding telephonic/email support to the intermediary on record, authorised...

  • Insurance Specialist

    4 weeks ago

    Cape Town, Western Cape, South Africa CallForce Full time

    Insurance Consultant RoleAt CallForce, we are seeking a skilled Insurance Consultant to join our team in Cape Town, Bellville. As an Insurance Consultant, you will play a crucial role in providing end-to-end service and support to brokers, ensuring that our clients receive the best possible insurance solutions.Key ResponsibilitiesProvide telephonic and email...

  • Insurance Consultant

    4 weeks ago

    Cape Town, Western Cape, South Africa Santam Full time

    About SantamSantam is the market leader in the general insurance industry in Southern Africa, with a strong presence in emerging markets. Our success is rooted in our passion for our clients and our commitment to delivering Insurance Good and Proper.Job SummaryWe are seeking a highly skilled Insurance Consultant to join our Commercial Contact Centre team in...

  • Retail Store Manager

    4 weeks ago

    Cape Town, Western Cape, South Africa Agrimark Operations Limited Full time

    Job Title: Junior Manager Retail StoreAgrimark Operations Ltd is seeking a highly skilled and motivated Junior Manager Retail Store to join our dynamic team. As a key member of our retail operations, you will be responsible for overseeing sales, staff, inventory, and operational systems to drive business growth and excellence.Key Responsibilities:Assist the...

  • Insurance Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa CallForce Full time

    Insurance Consultant RoleAt CallForce, we are seeking a skilled Insurance Consultant to join our team in Cape Town, Bellville. As an Insurance Consultant, you will play a crucial role in providing end-to-end service and support to brokers, ensuring that our clients receive the best possible insurance solutions.Key ResponsibilitiesProvide telephonic and email...

  • Insurance Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Santam Full time

    About the RoleSantam, the market leader in the general insurance industry in Southern Africa, is seeking a skilled Insurance Consultant to join their Commercial Contact Centre in Cape Town, Bellville. As an Insurance Consultant, you will be responsible for providing end-to-end service and support to brokers, focusing on servicing broker requests, including...

  • Insurance Specialist

    4 weeks ago

    Cape Town, Western Cape, South Africa Santam Full time

    About the RoleSantam, the market leader in the general insurance industry in Southern Africa, is seeking a skilled Insurance Consultant to join their Commercial Contact Centre in Cape Town, Bellville. As an Insurance Consultant, you will be responsible for providing end-to-end service and support to brokers, ensuring seamless communication and efficient...

  • Insurance Consultant

    1 week ago

    Cape Town, Western Cape, South Africa Santam Full time

    About SantamSantam is the market leader in the general insurance industry in Southern Africa, offering a wide range of insurance solutions to individuals and businesses.Job SummaryWe are seeking a highly skilled and experienced Insurance Consultant to join our Commercial Contact Centre team in Cape Town, Bellville. The successful candidate will be...

  • Insurance Consultant

    1 week ago

    Cape Town, Western Cape, South Africa Santam Full time

    About the RoleSantam, the market leader in the general insurance industry in Southern Africa, is seeking a highly skilled Insurance Consultant to join its Commercial Contact Centre in Cape Town. As an Insurance Consultant, you will play a critical role in providing end-to-end service and support to intermediaries, driving business growth and exceeding...

  • Insurance Consultant

    1 month ago

    Cape Town, Western Cape, South Africa Santam Full time

    About the RoleSantam, the market leader in the general insurance industry in Southern Africa, is seeking a highly skilled Insurance Consultant to join its Commercial Contact Centre in Cape Town. As an Insurance Consultant, you will play a critical role in providing end-to-end service and support to intermediaries, driving business growth and exceeding...