Guest Experience Coordinator

2 weeks ago


Pretoria, Gauteng, South Africa Hinduja Global Solutions Full time

Job Responsibilities

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  2. Deliver exceptional customer service to guests, responding promptly to their needs and resolving any issues that may arise.">
  3. Ensure seamless guest experiences by managing check-ins, check-outs, and payments accurately, while maintaining positive relationships with guests.">
  4. Communicate effectively with hotel departments to ensure guest expectations are met, reviewing and implementing processes to improve efficiency and effectiveness.">
  5. Apply problem-solving skills to resolve issues that may arise, ensuring minimal disruption to guests and hotel operations.">
  6. Maintain accurate records of correspondence and ensure timely follow-up on guest queries and concerns.">
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Key Requirements

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  • 2+ years of experience in customer-facing roles, preferably in hospitality or a related field.">
  • Excellent verbal and written communication skills, with the ability to interact with diverse stakeholders.">
  • Proven track record of delivering exceptional customer service in fast-paced environments.">
  • Strong analytical and problem-solving skills, with the ability to think critically and make informed decisions.">
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