Guest Experience Coordinator

2 weeks ago


Pretoria, Gauteng, South Africa Total Stay (PTY) Ltd Full time
About Us

Totalstay is creating a better way for travellers to stay. We combine the best-practice of top hotels with the flexibility and freedom of DIY travel. Our goal is to provide an exceptional guest experience, from start to finish.

The Role

We are seeking a highly skilled and detail-oriented individual to join our team as a Houseman. As a key member of our housekeeping staff, you will be responsible for maintaining the highest standards of cleanliness and comfort in our guest rooms and public areas.

Your primary duties will include:

  • Providing exceptional guest service by ensuring that all rooms and common areas are clean and well-maintained.
  • Assisting with daily tasks such as vacuuming, dusting, and replenishing amenities to create a welcoming atmosphere for our guests.
Key Responsibilities
  1. Housekeeping Support:
  • Collaborate with housekeeping staff to ensure that all rooms and common areas meet our high standards of cleanliness.
  • Execute daily tasks to maintain a pristine and comfortable environment for our guests.
Public Areas Maintenance:
  • Monitor and maintain cleanliness in public spaces, including lobbies, hallways, and lounges.
  • Perform regular checks to ensure that all equipment and facilities are in good working order.
Event Setup and Support:
  • Assist with setting up and tearing down event spaces for conferences, meetings, and other gatherings.
  • Collaborate with the events team to ensure that spaces are prepared according to guest specifications.
Guest Assistance:
  • Respond promptly to guest requests for additional items, such as towels or special room setups.
  • Provide friendly and efficient service, contributing to a positive guest experience.
Linen Stock Inventory:
  • Maintain an accurate inventory of linen stock.
  • Monitor and report on linen usage, anticipating restocking needs.
Collaboration:
  • Work closely with the housekeeping, maintenance, and front desk teams to address any issues or concerns promptly.
Benefits
  • A dynamic work environment where you can make a tangible impact.
  • Opportunities for professional growth and development within Totalstay.
  • A competitive salary commensurate with experience.


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