Guest Services Coordinator

2 weeks ago


Pretoria, Gauteng, South Africa ANEW Hotels & Resorts Full time
About the Role

The Guest Services Coordinator is a vital part of our front office team, responsible for providing exceptional service to our guests throughout their stay. If you have a passion for delivering outstanding customer experiences, we encourage you to apply.

Key Accountabilities
  • Guest Registration: Ensure that all guest registration information is accurate and up-to-date, including contact details and payment methods.
  • Room Maintenance: Coordinate with housekeeping to ensure that rooms are cleaned and prepared for guest arrival.
  • Complaint Resolution: Address any guest complaints or concerns in a professional and courteous manner, striving to resolve issues promptly and efficiently.
  • Front Office Reporting: Prepare and submit regular reports on front office operations, including statistics on guest arrivals and departures.


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