Service Manager Position

1 month ago

Johannesburg, Gauteng, South Africa Bonafide Human Capital (Pty) Ltd Full time
Job Title: Service Manager

We are seeking an experienced Service Manager to join our team at our automotive dealership in Johannesburg. As a key member of our service department, you will be responsible for managing a team of technicians and ensuring that our customers receive exceptional service.

Key Responsibilities:
  • Manage a profitable service department, analyzing workshop performance data and implementing strategies to improve efficiency and customer satisfaction.
  • Lead and mentor a team of technicians, providing guidance and support to ensure that repairs are performed correctly and efficiently.
  • Develop and implement plans to improve customer satisfaction, service level achievement, and customer retention.
  • Manage risk within the department, ensuring compliance with OEM and business policies and processes.
  • Conduct departmental meetings and general aftersales meetings to ensure effective communication.
  • Manage the training of all service staff and lead, manage, attract, retain, appraise, and develop staff.
Requirements:
  • Senior Certificate (Grade 12) or equivalent NQF 4 qualification.
  • 5+ years' experience as a Service Manager.
  • Recognised Management Diploma or Certificate – an advantage.
  • Qualified Motor Technician – Mandatory.
  • Valid, unendorsed driver's license and the ability to competently and legitimately drive.
  • Computer literate.
  • An effective understanding of financial principles, including budgeting and forecasting.
  • An effective understanding of relevant technology and systems.
  • An effective understanding of the Environmental and Occupational Health & Safety Acts.
Skills and Personal Attributes:
  • Sound communication skills in English and language commonly spoken in the area (speak & write).
  • Interpersonal competence; effective at working with people and building relationships.
  • Technical, mechanical insight, and experience.
  • Business orientated thinking and resource management; basing decisions on business implications and KPI's, focusing on cost-benefit considerations, and handling resources in a sustainable manner.
  • Good financial acumen.
  • Systems oriented.
  • People management competence, including performance management and employee development & motivation.
  • Problem-solving and motor vehicle fault-finding skills.
  • Delivering results and meeting customer expectations.
  • Coping with pressure.
  • A team player.
  • Motivation to perform and achieve results; focusing on solutions and measurable results, strives for outstanding performance and sets challenging goals.
  • Valuing Diversity.
  • Conflict resolution.
  • Committed.
  • Initiative.
  • Self-managed and resilient.
  • Adaptability.
  • Someone who values and builds relationships.

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