Support Team Manager
1 week ago
We are seeking a Support Team Manager to lead our support team at Lead Generation Group.
The ideal candidate will have experience in managing high-performing teams, driving process improvements, and ensuring customer satisfaction.
You will be responsible for leading cross-functional teams to achieve service goals and objectives.
Strong leadership, communication, and problem-solving skills are essential for success in this role.
About the Position:- Manage and develop the support team to meet service goals.
- Ensure timely resolution of customer inquiries and escalations.
- Optimize support processes and implement best practices.
- Use data analytics to improve service quality and efficiency.
- Collaborate with cross-functional teams to enhance customer experience.
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