Support Team Manager

1 week ago


Cape Town, Western Cape, South Africa Lead Generation Group Full time
Support Team Manager

We are seeking a Support Team Manager to lead our support team at Lead Generation Group.

The ideal candidate will have experience in managing high-performing teams, driving process improvements, and ensuring customer satisfaction.

You will be responsible for leading cross-functional teams to achieve service goals and objectives.

Strong leadership, communication, and problem-solving skills are essential for success in this role.

About the Position:
  • Manage and develop the support team to meet service goals.
  • Ensure timely resolution of customer inquiries and escalations.
  • Optimize support processes and implement best practices.
  • Use data analytics to improve service quality and efficiency.
  • Collaborate with cross-functional teams to enhance customer experience.


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