Collections Manager

5 days ago


Cape Town, Western Cape, South Africa Findojobs South Africa Full time

Job Purpose

To manage the collections, productivity and administrative performance of the teams against set targets.

Key Responsibilities

  • Performance management against set targets;
  • Collections and productivity management;
  • Ensuring quality standards are met;
  • Acting as point of escalation for queries and complaints;
  • Understanding business and legislative requirements;
  • Staff management and development;
  • Reporting and analysis;
  • Ad-hoc duties as required.

Requirements

  • A minimum of 2 years working experience in a Team Management role;
  • Management experience in a Collections Outbound or Customer Care environment is advantageous;
  • Competent in MS Office at an intermediate level;
  • Good attendance and disciplinary record is essential.

Benefits

  • Performance based Incentives;
  • Comprehensive Benefits Package including Funeral Cover, Group Life Cover, Disability Cover, Paid Maternity Leave, and WiFi access;
  • Flexible working hours with a maximum of 45 hours per week;
  • Working on a rotational shift basis between 07:00 and 20:30, Monday to Friday, and 08:00 to 14:00 on Saturdays, with a maximum of 2 Saturdays per month.

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