Collections Manager
5 days ago
Job Purpose
To manage the collections, productivity and administrative performance of the teams against set targets.
Key Responsibilities
- Performance management against set targets;
- Collections and productivity management;
- Ensuring quality standards are met;
- Acting as point of escalation for queries and complaints;
- Understanding business and legislative requirements;
- Staff management and development;
- Reporting and analysis;
- Ad-hoc duties as required.
Requirements
- A minimum of 2 years working experience in a Team Management role;
- Management experience in a Collections Outbound or Customer Care environment is advantageous;
- Competent in MS Office at an intermediate level;
- Good attendance and disciplinary record is essential.
Benefits
- Performance based Incentives;
- Comprehensive Benefits Package including Funeral Cover, Group Life Cover, Disability Cover, Paid Maternity Leave, and WiFi access;
- Flexible working hours with a maximum of 45 hours per week;
- Working on a rotational shift basis between 07:00 and 20:30, Monday to Friday, and 08:00 to 14:00 on Saturdays, with a maximum of 2 Saturdays per month.
-
Collections Manager
7 days ago
Cape Town, Western Cape, South Africa Lime Loans South Africa (Pty) Ltd Full timeGet AI-powered advice on this job and more exclusive features.The responsibilities for the position are listed, but not limited to the below:Ensure daily "new matter" files and payment files are uploaded into Excalibur.Create and Load Campaigns on Excalibur for agents to work on.Create "Books" on Excalibur for Collectors to work on.Prioritize early stage...
-
Credit Manager: Collections
5 days ago
Cape Town, Western Cape, South Africa Findojobs South Africa Full timeThe business is a prominent provider of high-speed, reliable fibre-optic internet services, catering to both residential and business customers. The company specializes in delivering affordable, high-quality broadband solutions with a focus on customer satisfaction and support. By utilizing advanced fibre technology, it aims to meet the increasing demand for...
-
Credit Manager: Collections
3 weeks ago
Cape Town, Western Cape, South Africa Network Recruitment Full timeThe business is a prominent provider of high-speed, reliable fibre-optic internet services, catering to both residential and business customers. The company specializes in delivering affordable, high-quality broadband solutions with a focus on customer satisfaction and support. By utilizing advanced fibre technology, it aims to meet the increasing demand for...
-
Credit Manager: Collections
3 weeks ago
Cape Town, Western Cape, South Africa Network Recruitment Full timeCompany description The business is a prominent provider of high-speed, reliable fibre-optic internet services, catering to both residential and business customers. The company specializes in delivering affordable, high-quality broadband solutions with a focus on customer satisfaction and support. By utilizing advanced fibre technology, it aims to meet the...
-
Credit Manager: Collections
3 weeks ago
Cape Town, Western Cape, South Africa Network Recruitment Full timeThe business is a prominent provider of high-speed, reliable fibre-optic internet services, catering to both residential and business customers. The company specializes in delivering affordable, high-quality broadband solutions with a focus on customer satisfaction and support. By utilizing advanced fibre technology, it aims to meet the increasing demand for...
-
Credit Collections Manager
5 days ago
Cape Town, Western Cape, South Africa Truworths Full timeCredit Collections Role DescriptionAs a Credit Operations Supervisor at Truworths, you will be responsible for managing a team of collectors. Your tasks will include staff scheduling, training, performance monitoring, and recruitment.You will also be responsible for managing the daily workflow processes, creating reports, and conducting call monitoring. A...
-
Debt Collection Manager
5 days ago
Cape Town, Western Cape, South Africa First Distribution Full timeAbout the RoleThe Debt Collection Manager position is crucial in First Distribution's financial operations, requiring strong negotiation skills and attention to detail. The ideal candidate will have experience in debt collection and managing large debtor portfolios, as well as proficiency in using Sage 300/Accpac for payment allocations, account management,...
-
Head of Collections
2 weeks ago
Cape Town, Western Cape, South Africa Mindcor (Pty) Ltd Full timeAre you a seasoned professional with a knack for collections in the micro-lending sector?Are you ready to take the lead and drive results in a fast-paced environment? We have an exceptional opportunity for youDuties & ResponsibilitiesLead and oversee the collections department, ensuring timely and effective recovery of outstanding debts while maintaining...
-
Senior Collections Operations Manager
6 days ago
Cape Town, Western Cape, South Africa Lewis Group Full timeJob DescriptionWe are seeking a highly skilled and experienced Senior Collections Operations Manager to lead our debt recovery team in South Africa. As a key member of our team, you will be responsible for implementing effective collection strategies and campaigns to drive business growth.The ideal candidate will have a strong background in collections, with...
-
Credit and Collection Management Supervisor
4 days ago
Cape Town, Western Cape, South Africa Nimble Group Full timeAbout this Job:We are seeking an experienced Credit and Collection Management Supervisor to join our team. In this role, you will be responsible for overseeing the credit and collection processes, ensuring that all agents operate within set parameters and adhere to company policies. The successful candidate will have a strong background in credit and...
-
Debt Collection Manager
4 days ago
Cape Town, Western Cape, South Africa Midvaal Recruitment Full timeJob OverviewCape Town, South Africa is home to our Newlands office where we have an exciting opportunity for a skilled Debtors Manager. This position requires a driven individual with experience in debt collection and management.
-
Senior Collections Performance Manager
4 days ago
Cape Town, Western Cape, South Africa Nimble Group Full timeAbout the Role:The Senior Collections Performance Manager will be responsible for managing the performance of our collections team, ensuring that all agents meet their targets and provide excellent customer service. This role requires a strong understanding of financial skills and the ability to manage conflict effectively.Main Responsibilities:Oversee the...
-
Debt Collection and Productivity Manager
1 hour ago
Cape Town, Western Cape, South Africa Nimble Group Full timeWe are seeking a skilled and dedicated individual to join our team as an Outbound Collections Agent. In this role, you will play a critical part in driving business growth through effective debt collection strategies.**Responsibilities:**Collections & Productivity Management: Meeting set collections targets and maintaining a deep understanding of relevant...
-
Collection Specialist
5 days ago
Cape Town, Western Cape, South Africa Wns (Holdings) Limited (Adr) Full timeWe are Wns (Holdings) Limited (Adr), a leading Business Process Management company, and we're seeking a skilled Collection Specialist to join our team. As a key member of our operations, you will play a vital role in driving collections and delivering exceptional customer experiences.Job OverviewThe ideal candidate will possess excellent communication...
-
Collections Team Manager
3 days ago
Cape Town, Western Cape, South Africa Nimble Group Full timeReporting to: Operations ManagerJob Purpose: To manage the collections, productivity and administrative performance of the Collections Agents against set targetsLocation: Woodstock, Cape TownKey ResponsibilitiesUnder the management / direction of the Operations Manager, the Team Manager will have the following responsibilities (including but not limited...
-
Collection Agent
3 days ago
Cape Town, Western Cape, South Africa Lewis Group Full timeKey Responsibilities: Rehabilitate arrear customers by collecting outstanding instalment and arrears.Achieve monthly collection targetsAdvise of default consequences and optimal management of debtNegotiate monthly instalments and payment plansVerify & update customer informationEnsure minimum daily productivity requirements met ito number of customers...
-
Credit and Collections Professional
5 days ago
Cape Town, Western Cape, South Africa Findojobs South Africa Full timeCollection StrategyThe successful Credit and Collections Professional will be responsible for developing and implementing effective collection strategies to meet company goals.DutiesOversee and manage the collections department to ensure timely payment collection.Train and support the collections team to ensure compliance with company policies and...
-
Collections Agent
1 week ago
Cape Town, Western Cape, South Africa Virgin Active South Africa Full timeYour Purpose....The purpose of this role is to recover outstanding membership fees in as little time as possible and preserving long-term relationships with the member.To collect the Virgin Active Way, collections agents must be polite and sensitive towards our members while also remaining committed to their purpose and persistence.Do the best work of your...
-
Head of Collections Leadership
2 hours ago
Cape Town, Western Cape, South Africa Mindcor (Pty) Ltd Full timeJob OverviewMindcor (Pty) Ltd seeks a seasoned professional to lead its collections department, focusing on timely debt recovery and maintaining positive customer relationships.Key ResponsibilitiesOversee the collections process, collaborating with the Credit Controller to ensure effective recovery of outstanding debts.Develop and implement strategies to...
-
Credit and Collections Supervisor
2 weeks ago
Cape Town, Western Cape, South Africa DigiCert Full timeWho we areWe're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies put...