Credit and Collections Supervisor

4 days ago

Cape Town, Western Cape, South Africa DigiCert Full time

Who we are

We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies put trust - an abstract idea - to work. That's digital trust for the real world.

Job summary

We are looking for an experienced and highly motivated Credit and Collections Supervisor who will manage and optimize credit and collection operations, leading a team to oversee customer collections and communications, collect outstanding debts, ensure policy adherence, and improve collection processes. The ideal candidate will possess a strong background in credit and collection processes, exceptional leadership skills, and a proven track record of driving results in a dynamic environment.

What you will do

  1. Team Leadership: Supervise and mentor a team of credit and collection analysts, providing guidance, support, and constructive feedback to ensure high performance and professional growth.
  2. Credit Management: Oversee the credit approval process for new and existing customers, reviewing credit worthiness, assessing credit risk, and establishing credit limits in line with company policies.
  3. Collections: Manage the collection of outstanding debts, including monitoring overdue accounts, contacting customers to arrange payments, and negotiating payment plans to resolve delinquent accounts.
  4. Dispute Resolution: Lead efforts to resolve customer disputes related to billing or payment issues, collaborating with internal departments and external customers to achieve timely and satisfactory resolutions.
  5. Reporting and Analysis: Generate regular reports on accounts receivable aging, collection activities, and credit risk exposure, analyzing trends and identifying areas for improvement.
  6. Process Improvement: Continuously evaluate credit and collection processes and systems, identifying opportunities to streamline operations, enhance efficiency, and improve customer satisfaction.
  7. Compliance: Ensure compliance with all relevant regulations and internal controls governing credit and collection activities, maintaining accurate records and documentation as required.

What you will have

  1. Bachelor's degree in finance, accounting, business administration, or a related field.
  2. 3+ years of experience in credit and collections, with at least 1 year in a supervisory or leadership role.
  3. Proficiency in Microsoft Office suite, particularly Excel, and experience with credit and collection software systems.
  4. Strong understanding of credit risk assessment, accounts receivable management, and collection techniques.
  5. NetSuite ERP experience preferred.
  6. Excellent account reconciliation skills.
  7. Strong organizational skills.
  8. Attention to detail.
  9. Ability to work and communicate among multiple teams and functions.
  10. Excellent communication skills, with the ability to effectively interact with customers, internal stakeholders, and senior management, both written and telephone.
  11. Analytical mindset, able to interpret financial data and make data-driven decisions.

Benefits

  • Provident Fund
  • Medical Aid + Gap Cover
  • Employee Assistance Program
  • Gym Reimbursement
  • Life Insurance
  • Disability Insurance
  • Sabbatical
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