Business Process Automation Specialist

21 hours ago

Cape Town, Western Cape, South Africa Red Ember Recruitment (PTY) Ltd Full time
Job Title: Business Process Automation Specialist

Red Ember Recruitment (PTY) Ltd is seeking a highly skilled Business Process Automation Specialist to join our team. As a key member of our organization, you will play a crucial role in designing, developing, implementing, and supporting automation solutions that optimize business processes and drive efficiency.

Key Responsibilities:
  • Provide clarity and guidance on business process and automation policies, processes, and procedures.
  • Analyse, evaluate, and review existing business processes and workflows to identify automation opportunities and inefficiencies.
  • Support Business Case development and measurement.
  • Lead the development of initiatives to automate manual and/or repetitive tasks, improve efficiency, and overall productivity.
  • Support process owners, teams, and peers to understand business requirements and challenges.
  • Lead in the development and implementation of automated workflows and business using Microsoft applications.
  • Ensure data security, integrity, and compliance throughout the workflow integration process.
  • Identify, define, and implement measurement criteria for success and report on the impact of automation initiatives.
  • Partner with relevant teams to conduct quality assurance and testing activities to ensure the dependability, efficiency, and accuracy of business processes, workflows, and automation solutions.
  • Maintain accurate documentation of business processes, workflows, and integration automation solutions.
  • Participate in the execution of all process improvements by the organization.
  • Provide process automation advice across the generalist range of the role.
  • Create and automate always-on reports on business process automation metrics and provide information on approaching automation solutions initiatives.
  • Support and mentor employees through communication, information sharing, knowledge management by creating a Community of Practice (COP).
  • Research new methodologies, best practices, and tools and recommend enhancements to business processes, workflows, and automation solutions.
  • Provide ongoing support to the organization in business process improvement and workflow implementation, deployment, and training.
  • Provide ongoing support of deployed automated solutions.
  • Continuously improve automated business processes, workflows, and integration automation solutions through the use of Microsoft tools.
Requirements:
  • National Senior Certificate (NQF 4).
  • Bachelor's degree in computer science, information systems, or related field.
  • Relevant certifications.
  • At least 6 years' experience in a similar automation position in a related industry.
  • Experience in Business Process Management, workflow, and automation.
  • Experience building and designing solutions using Visio, Power Automate, Sharepoint, Power Applications, Teams, Azure, Process Advisor, JIRA, Confluence, etc.
  • Experience mentoring and coaching developers.
  • Demonstrated experience in working closely with a variety of internal and external stakeholders at different levels in the business.
  • Experience analysing metrics and producing various reports to inform business process automation and decision making through Power BI.
  • Demonstrated experience and knowledge in the application of AI technologies and experience with AI Builder.
  • Experience delivering and implementing innovative automation solutions that meet company needs.
  • Experience with business process automation metrics.
  • Experience leading and delivering on projects and initiatives with specific deadlines.

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