Contact Centre Professional

Key ResponsibilitiesThe successful Customer Care Consultant will be responsible for:Providing timely and effective responses to customer inquiries via online chat.Resolving customer issues and concerns in a professional and courteous manner.Documenting customer interactions and updating records as necessary.Staying up-to-date on product knowledge and company...

Ignition Group is seeking talented Sales Professionals to join our dynamic team. As a Sales Expert, you will play a key role in our International Inbound Sales Campaign.Job DescriptionYou will be responsible for engaging with customers, identifying opportunities, and building new solutions. Your ability to communicate effectively and work collaboratively...

Join our dynamic team at ENGINEERINGUK as we seek a seasoned Senior Head of Operations to drive our contact centre operations and deliver world-class customer experiences.This role involves overseeing large-scale contact centre operations, developing and implementing policies and procedures, and collaborating with internal and external stakeholders to...

About the CompanyBoomerang Marketing is a dynamic internationally recognized BPO company based in Cape Town. We are seeking a Senior Operations Manager to lead our contact centre team and drive our success.The ideal candidate will have a passion for the Health Care Industry and a proven track record in leadership positions. With a focus on customer service...

About the OpportunityThis is an exciting opportunity to join Callforce as a Contact Centre Leader, playing a crucial role in shaping the future of contact centre solutions. As a leader, you will create purposeful careers for your team, driving success and growth.ResponsibilitiesDevelop and implement strategies to drive sales performance and customer...

We are seeking a skilled Contact Centre Agent to join our team at Objective Personnel, a reputable organisation based in Cape Town.About the RoleThis challenging yet rewarding position involves interacting with customers, resolving their queries, and providing solutions that exceed their expectations.Main Responsibilities:Address customer complaints and...

Bridgena Barnard & Associates is seeking an experienced Contact Centre Manager - Senior Role to join our team. As a key member of our contact centre team, you will be responsible for managing a team of contact centre staff and ensuring that they provide excellent customer service.Responsibilities:Lead a team of contact centre staff to achieve high levels of...

**Job Summary:**Network International is seeking a Contact Centre Specialist to provide exceptional customer service to our merchants and internal stakeholders. This is a fantastic opportunity to join a dynamic team and contribute to the success of our business.**Responsibilities:**Deliver excellent customer service to all relevant stakeholders, focusing on...

About Igt SolutionsWe are a dynamic BPO and contact centre solutions provider, dedicated to delivering exceptional customer experiences.Job ResponsibilitiesLead and manage site-level operations, ensuring end-to-end delivery of customer experience.Develop and implement operational strategies to achieve business goals and improve customer satisfaction.Manage a...

Listing reference: click_017985Listing status: OnlineApply by: 25 September 2024Position summaryIndustry: Wholesale & Retail TradeJob category: Call Centre and TelesalesLocation: Cape TownContract: Fixed Term ContractRemuneration: Market RelatedEE position: YesIntroductionTo provide the required level of customer service to Clicks Group customers, to...

The primary function of the Senior Agent: Inside Sales is to proactively engage with potential customers telephonically and promote products and/or services offered by the Company with the aim of generating sales and increasing revenue.These agents work in a contact centre environment and are responsible for making outbound sales calls to prospects or...

ResponsibilitiesThe Contact Centre operates on a 24/7 basis with rotational shifts. This position is office-based in the CBD, Cape Town, but may offer a hybrid working solution. The ideal candidate should reside in Cape Town and possess excellent customer service skills.

At Callforceoutsourcing, we are seeking a skilled Contact Centre Account Manager to join our team. As a key member of our operations, you will be responsible for managing client relationships and ensuring the successful execution of contact centre campaigns.Key Responsibilities:Develop and maintain strong relationships with clients to ensure their needs are...

At Old Mutual, we are committed to harnessing the African opportunity and our diverse talent reflects this.We offer a comprehensive training program, the Free Adviser Academy Learning Programme, which will qualify you to operate as a Personal Financial Adviser. During your first three months of completing this program, you will receive a Living Allowance....

Key ResponsibilitiesThe Senior Head of Operations will be responsible for:Managing large-scale contact centre operations, driving performance improvements, and leading diverse teams to achieve operational excellence.Liaising with cross-functional teams to deliver solutions and manage relationships with multiple business lines and functions.Ensuring accurate...

To provide the required level of customer service to Clicks Group customers, to increase customer loyalty and elevate the Group's reputation, thereby ensuring an increase in sales both online and in-store.Job Description:Assist with managing the various queues within the Freshdesk environment, including but not limited to Online Shopping, Social Media and...

We are seeking a highly motivated and experienced professional to join our team as a Customer Services Manager. In this role, you will be responsible for overseeing the operational aspects of the Customer Contact Centre, ensuring that customer interactions are positive and efficient.Your key responsibilities will include leading the Customer Services Team,...

About the RoleWe're seeking an experienced Contact Centre Administrator Specialist to join our team at Callforce. In this role, you will be responsible for providing administration support to our recruitment team.Your primary responsibility will be to administer compliance policies and procedures accurately and efficiently. You will also be responsible for...

We believe that there is power in connection. By helping businesses better relate to people out in the world, we make interactions and engagement more meaningful. We're entrepreneurs. We identify opportunities, build new solutions and continually look for new ways to do business better. We also know our reputation is based on our results, so we focus on...

About Us:The Centre Recruit Consultants is a leading recruitment agency specialising in hospitality and tourism jobs. We are proud to partner with a prestigious hotel group in Franschhoek, seeking a passionate and experienced Spa Manager to join their team. If you have a passion for delivering exceptional guest experiences and leading a team of...