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Front Line Hospitality Associate

7 days ago

Johannesburg, Gauteng, South Africa Emporium Human Capital Full time

A key role within Emporium Human Capital's hotel operations, the Hotel Receptionist is responsible for ensuring that every guest feels welcome and valued.

This involves managing all aspects of guest interactions, from arrival to departure, and maintaining accurate records.

Main Responsibilities:
  • Direct guests to their rooms and provide information about hotel facilities
  • Process payments and handle cancellations or changes
  • Work collaboratively with other departments to achieve excellent guest satisfaction
  • Take ownership of resolving guest complaints and issues

We offer a supportive work environment and opportunities for growth and development.