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Executive Lodge Manager

1 week ago

Cape Town Southern Suburbs, South Africa Bright Placements Full time

**Job Overview:**

Bright Placements seeks an experienced General Manager to lead its hotel/lodge operations. The successful candidate will be responsible for ensuring exceptional guest experiences, maximizing profitability, and leading a high-performing team.

Key Responsibilities:

  1. Overall Operations Management: Oversee all departments, including front office, housekeeping, food & beverage, maintenance, and guest services.
  2. Guest Service Standards: Maintain high service standards and handle guest feedback to ensure a superior guest experience.
  3. Financial Performance: Develop and manage financial performance, control costs, and maximize revenue through pricing strategies and occupancy management.
  4. Team Leadership & Development: Recruit, train, and motivate employees; ensure compliance with labor laws and company policies.
  5. Marketing Strategies: Implement marketing strategies, drive bookings, and maintain relationships with travel agents and tour operators.
  6. Compliance & Safety: Ensure compliance with health, safety, and legal regulations related to hospitality operations.
  7. Maintenance & Asset Management: Oversee property maintenance, ensuring all facilities and equipment are in excellent condition.

Requirements:

  1. Proven experience as a General Manager or in a senior hotel/lodge management role.
  2. Strong leadership, problem-solving, and decision-making skills.
  3. Excellent financial acumen and budget management experience.
  4. Knowledge of hotel/lodge management systems (e.g., PMS, reservations software).
  5. Outstanding communication and guest service skills.
  6. Ability to work flexible hours, including weekends and holidays.