Technical Service Manager

1 week ago

Centurion, Gauteng, South Africa Emporium Human Capital Full time

Emporium Human Capital is seeking a highly skilled Technical Service Manager to oversee the maintenance of our IT systems, develop and implement effective performance management policies, and train new technical staff.

Key Responsibilities:

  • Analyzing existing IT systems to identify areas for improvement and developing solutions to enhance their performance.
  • Establishing project resources and presenting findings to upper management to ensure effective project planning and execution.
  • Collaborating with technical staff to create strategic plans to deliver services and meet business objectives.
  • Analyzing client issues and developing plans to mitigate them, ensuring high-quality service delivery.
  • Scheduling upgrades and replacements of software and hardware to maintain optimal system performance.
  • Overseeing the acquisition of new technology to stay ahead of the curve and drive business growth.
  • Hiring and training new staff to ensure a skilled and motivated team.
  • Staying up-to-date with the latest technological and management trends to drive innovation and improvement.

Requirements:

  • Bachelor's degree in Computer Science, IT, Computer Engineering, or a related field.
  • Microsoft Certification is highly desirable.
  • At least 3 years of experience in project management or as a technical analyst.
  • Excellent analytical, diagnostic, and troubleshooting skills to resolve complex technical issues.
  • Ability to make important decisions in a fast-paced environment, prioritizing tasks and managing multiple projects.
  • Great interpersonal and communication skills to collaborate with stakeholders and team members.
  • Excellent time management and teamwork skills to deliver high-quality results and meet business objectives.

Emporium Human Capital is an equal opportunities employer, and we welcome applications from diverse candidates. If you are a motivated and experienced Technical Service Manager looking for a new challenge, please submit your application.

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