Junior Retention Specialist

3 days ago


Cape Town, Western Cape, South Africa The Legends Agency Full time

{"h1": "Junior Retention Representative", "p": "We are seeking a highly skilled Junior Retention Representative to join our team at The Legends Agency. As a key member of our retention team, you will be responsible for maintaining strong relationships with existing and past customers, ensuring high levels of satisfaction and driving revenue growth through effective retention strategies.", "ul": [{"li": "Proactively contact customers nearing the end of their funding agreements to discuss renewal options and prevent churn"}, {"li": "Re-engage with past customers to explore opportunities for renewed funding and expand our customer base"}, {"li": "Build and maintain strong relationships with customers through regular communication and issue resolution"}, {"li": "Collaborate with the sales and retention teams to ensure seamless customer experience and drive business growth"}, {"li": "Maintain accurate customer records and interactions in our CRM system to inform retention strategies"}], "h2": "Requirements", "ul": [{"li": "Minimum of 2 years experience in a customer-facing role, preferably in a retention or sales environment"}, {"li": "Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues"}, {"li": "Comfortable with making outbound calls and engaging with existing customers to drive retention and revenue growth"}, {"li": "Customer-focused with a passion for delivering exceptional service and driving business results"}, {"li": "Ability to work in a fast-paced environment and prioritize multiple tasks and deadlines"}, {"li": "Experience with CRM systems is a plus"}]}



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