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Cellular Store Assistant Manager
1 month ago
Role Overview: As an integral part of the management team, you will assist in overseeing the daily operations of a retail store specializing in cellular products, ensuring that the store meets its objectives and maintains high customer service standards.
Inventory Control:
- Ensure accurate receipt and unpacking of stock to effectively merchandise and replenish the sales floor.
- Monitor stock levels through established processes, including stock counts and loss prevention strategies, to maintain adequate inventory.
- Maintain the stockroom to meet cleanliness and organization standards.
- Assist in the authorization of write-offs, breakages, recalls, and returns.
Sales Enhancement & Profitability:
- Analyze sales and profitability reports to collaborate with management on operational strategies aimed at improving sales performance.
- Continuously review in-store product performance and provide insights to enhance sales.
- Identify new opportunities for sales growth and brand visibility, including in-store marketing initiatives.
- Drive performance in credit, insurance, mobile, and cellular sales to meet budgetary goals.
Compliance & Risk Management:
- Assist in conducting compliance checks through various processes to ensure adherence to policies and procedures.
Customer Experience Optimization:
- Implement customer experience strategies through effective execution of business directives, promotions, and customer feedback initiatives.
Team Leadership & Development:
- Lead the store team to achieve key performance indicators and align with company values.
- Identify training and development needs to foster talent management and succession planning.
- Manage recruitment and performance in accordance with company policies.
Qualifications:
- NQF level 4 (Grade 12) or equivalent.
- Minimum of 3 years of experience in retail, with management experience being advantageous.
- Strong understanding of sales and service management.
- Proficient budgeting skills.
- Computer literacy.
- Excellent communication skills.
- Comprehensive understanding of retail operations and customer service.
