Youth Development Specialist

5 days ago

Johannesburg, Gauteng, South Africa FirstRand Bank Limited Full time

Description

The Learner role is a development opportunity where the role incumbent will be completing a formal, registered qualification while gaining work experience. During the period of employment, the Learner will be responsible for delivering tasks to execute predefined work objectives such as research, analysis, administration, process, and project work that add value to the business area. The Learner will be expected to fulfill all the requirements of the qualification. Additional work-related training will be provided as required.

Key Responsibilities

  • Identify and escalate potential risks that may lead to increased costs.
  • Demonstrate cost consciousness and awareness of personal contribution to costs.
  • Increase knowledge and understanding of financial processes and adhere to required operating standards.
  • Adhere to the Organisation's shared values, service standards, and Treating Customers Fairly (TCF) outcomes with regards to customer interaction.
  • Resolve customer dissatisfaction/complaints and take ownership of the problem. Communicate with customers according to agreed standards.
  • Collect customer feedback to help improve customer service.
  • Ensure that product knowledge and advice is technically accurate.
  • Work with enhanced processes and procedures to maintain operational efficiencies.
  • Ensure that quality standards are adhered to.
  • Adhere to Company policies and procedures. Maintain accurate activity reports.
  • Investigate innovative ways to optimise processes.
  • Contribute to the alignment of business processes to customer service.
  • Advise line management on potential opportunities for process and system improvements.
  • Demonstrate the shared value "I get better and better".
  • Contribute to the team by working together to achieve team goals thereby living the shared value "We strengthens me".
  • Value individual contributions and show respect for others.
  • Share information and knowledge that will benefit the team.
  • Respect diversity and values inclusivity.
  • Identify effective activities to address own development gaps.
  • Create own development plan and review plan with team leader. Understand which competencies and skills should be mastered to ensure personal development and performance.
  • Demonstrate a commitment to continuous personal improvement in line with the Shared Value "I get better and better".

Application Information

All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

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