Customer Retention and Sales Professional

23 hours ago


Pretoria, Gauteng, South Africa The Talent Room Full time

A career opportunity has arisen at The Talent Room in Fourways, Johannesburg.

Salary: R7500,00 per month

This is a 12-month internship position aimed at individuals currently unemployed.

Key Responsibilities:

  • The successful candidate will be responsible for scheduling and managing bookings for vehicles in the workshop, ensuring efficient processes and customer satisfaction.
  • Engage with customers to understand their needs and promote services, products, and upgrades in the workshop.
  • Identify sales opportunities and work towards meeting targets by promoting our services effectively.
  • Follow up with customers post-service to ensure they are satisfied and offer additional services where applicable.
  • Assist in resolving customer queries and providing exceptional customer service at all times.
  • BUILD AND MAINTAIN STRONG RELATIONSHIPS WITH EXISTING AND POTENTIAL CUSTOMERS TO ENSURE REPEAT BUSINESS AND CUSTOMER RETENTION.
  • Provide administrative support to the team, including updating customer records and processing bookings efficiently.
  • Communicate vehicle status and service needs to customers in a clear and timely manner.

Requirements:

  • Matric certificate with a minimum average of 60%
  • No criminal record
  • Must be currently unemployed
  • Possess a strong passion for customer service and retention
  • Excellent communication skills, both verbal and written
  • A proactive approach with the ability to identify and seize sales opportunities
  • Organized and detail-oriented with good time management skills


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