Customer Retention and Sales Professional
23 hours ago
A career opportunity has arisen at The Talent Room in Fourways, Johannesburg.
Salary: R7500,00 per month
This is a 12-month internship position aimed at individuals currently unemployed.
Key Responsibilities:
- The successful candidate will be responsible for scheduling and managing bookings for vehicles in the workshop, ensuring efficient processes and customer satisfaction.
- Engage with customers to understand their needs and promote services, products, and upgrades in the workshop.
- Identify sales opportunities and work towards meeting targets by promoting our services effectively.
- Follow up with customers post-service to ensure they are satisfied and offer additional services where applicable.
- Assist in resolving customer queries and providing exceptional customer service at all times.
- BUILD AND MAINTAIN STRONG RELATIONSHIPS WITH EXISTING AND POTENTIAL CUSTOMERS TO ENSURE REPEAT BUSINESS AND CUSTOMER RETENTION.
- Provide administrative support to the team, including updating customer records and processing bookings efficiently.
- Communicate vehicle status and service needs to customers in a clear and timely manner.
Requirements:
- Matric certificate with a minimum average of 60%
- No criminal record
- Must be currently unemployed
- Possess a strong passion for customer service and retention
- Excellent communication skills, both verbal and written
- A proactive approach with the ability to identify and seize sales opportunities
- Organized and detail-oriented with good time management skills
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