Strategic Portfolio Lead

3 days ago


Cape Town, Western Cape, South Africa WNS Global Services Full time
Job Overview

We are seeking an experienced Strategic Portfolio Lead to join our team at WNS Global Services.

This role offers a unique opportunity to drive business growth, lead high-performing teams, and deliver exceptional customer experiences.

Responsibilities:
  • Develop and execute strategic plans to drive cost and profitability improvement across the organization.
  • Leverage leadership skills to build and motivate high-performing teams, fostering a culture of excellence and innovation.
  • Ensure compliance with industry standards and regulatory requirements, driving continuous improvement in process efficiency.
  • Maintain control over operational costs while delivering value-added services to customers.
Key Skills and Qualifications:
  • Proven track record of 3 years' experience in operations management, preferably in a contact center or BPO environment.
  • Insurance industry experience is essential for this role.
  • Advanced Microsoft Office skills and excellent analytical abilities.
  • Grade 12/Matric qualification is required, along with strong planning and organizational skills.
Work Environment:

Candidates will be expected to work rotational shifts, including afternoons and nights, from Monday to Sunday.

A fibre-enabled location is mandatory for this position, ensuring seamless communication and collaboration.


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