Customer Service Representative
1 month ago
Overview
At WNS Global Services, we are committed to delivering exceptional client experiences through our Customer Service team. As a key member of this team, you will play a vital role in ensuring that our clients receive the highest level of service and support.
About the Role
We are seeking a highly motivated and customer-focused Call Center Agent to join our team. In this role, you will be responsible for providing timely and effective solutions to customer inquiries, resolving issues efficiently, and promoting our clients' products and services.
Key Responsibilities
- Investigate and resolve customer complaints and queries in a professional and courteous manner
- Effectively communicate with customers to understand their needs and provide tailored solutions
- Promote our clients' products and services to enhance customer experience and loyalty
- Maintain accurate records of customer interactions and transactions
- Collaborate with colleagues to achieve team goals and objectives
Requirements
To succeed in this role, you will need:
- A minimum of 12 months experience in a customer-facing role (Contact center)
- Excellent communication and interpersonal skills
- Able to work in a fast-paced environment and adapt to changing situations
- High stress tolerance and ability to manage competing priorities
- Proactive problem-solving and decision-making skills
- Goal-oriented and results-driven
Benefits
In addition to a competitive salary, you can expect:
- A comprehensive benefits package, including medical, dental, and vision coverage
- Opportunities for career growth and development
- A dynamic and supportive work environment
- Flexible work arrangements to promote work-life balance
Compensation
The estimated annual salary for this role is $45,000 - $60,000, depending on location and experience.
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