Customer Success Specialist
14 hours ago
At Emporium Human Capital, we are seeking a highly skilled Customer Success Consultant to join our team. As a key member of our organization, you will be responsible for creating and managing training plans with our customers, reporting on training progress, and working directly with clients to coordinate each training project to completion.
Key Responsibilities:
- Develop and implement training plans that meet the needs of our customers
- Report on training progress and provide regular updates to clients
- Work closely with clients to ensure successful project completion
- Communicate process successes and failures to internal and external stakeholders
- Provide system training to customers and assist with preparing data for new customers
- Offer customer support and resolve queries in a timely and professional manner
Requirements:
- Training or educator experience
- Bachelor's degree in Accounting or at least 3 years of bookkeeping experience
- Proficiency in Microsoft Word, Outlook, PowerPoint, and Accounting software packages
- Intermediate Excel skills
- Customer service and support experience an advantage
- Previous experience in the Property/Rental sector an advantage
About Us:
Emporium Human Capital is a leading provider of human capital solutions. We are committed to delivering exceptional service and support to our clients and customers.
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