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Floor Operations Manager

1 month ago

Cape Town, Western Cape, South Africa Exact Full time
Job Title: Floor Controller

At Exact, we are seeking a highly motivated and experienced Floor Controller to join our team. As a key member of our store leadership team, you will play a crucial role in developing and managing the floor team to deliver exceptional customer service experiences.

Key Responsibilities:
  • Leadership and Team Development: Support the store management team in providing outstanding leadership to the floor team, ensuring they have the skills and knowledge to deliver exceptional customer service.
  • Operational Excellence: Collaborate with the team to execute operational excellence through a customer-centric mindset, focusing on efficiency, productivity, and quality.
  • Performance Management: Drive performance through the store's key performance indicators (KPIs), such as turnover, rewards, new accounts, and visual merchandising.
  • Merchandise and Visual Principles: Provide input and manage merchandise and visual principles to ensure a compelling and engaging store environment.
Requirements:
  • Education: Matric certificate
  • Experience: Minimum 3 years retail experience with a minimum of 1 year store leadership experience
  • Skills: High flexibility and ability to adapt to different customers and situations, high sense of urgency, ability to work independently, outstanding leadership, interpersonal, and communication skills

Exact is an equal opportunities employer and welcomes applications from candidates from designated groups in terms of the Employment Equity Act.