Guest Services Coordinator

3 days ago


Pretoria, Gauteng, South Africa Kana Hotel Group Full time

At Kana Hotel Group, we are passionate about delivering an exceptional guest experience, driven by our commitment to excellence and customer satisfaction.

We empower our Team Members to make decisions and take ownership of their work, ensuring that every guest feels valued and cared for.

Our comprehensive benefits package includes:

  • Medical
  • Vision
  • Dental
  • Immediate Pay - earned wage access
  • Vacation time
  • Sick time
  • Holiday pay
  • Bonus opportunities
  • Brand-specific employee discounts
  • Long term / short term disability
  • Life insurance
Main Responsibilities
  • Interact with guests to understand their needs and preferences
  • Process payments and handle cash transactions accurately
  • Monitor room availability and adjust accordingly
  • Manage credit limit exceptions and obtain necessary approvals
  • Coordinate departures, clear checkouts, and extend stays when necessary
  • Update housekeeping room status for efficient inventory management
  • Balance departmental finances through daily activity reports
  • Ensure cashier shifts are accurate and balanced
  • Inform guests about hotel amenities and services
  • Respond promptly to guest inquiries and resolve complaints efficiently
  • Maintain a high level of customer satisfaction through attentive service
  • Document guest incidents and accidents for proper follow-up
Requirements
  • A high school diploma or equivalent is preferred
  • One year of hospitality experience is required
  • Cash handling and customer service skills are essential
  • Attention to detail and knowledge of hotel operations are crucial
  • Familiarity with local geography and community events is beneficial

Kana Hotel Group is an equal opportunity employer, committed to diversity and inclusion in every aspect of our business.



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