Insurance Specialist

2 weeks ago


Johannesburg, Gauteng, South Africa Sanlam Full time
About the Role

Santam, the market leader in the general insurance industry in Southern Africa, is seeking a highly skilled and experienced professional to join our team as an Insurance Consultant.

Key Responsibilities
  • Provide exceptional customer service to intermediaries, brokerages, and clients, ensuring timely and accurate responses to their queries.
  • Manage and maintain commercial insurance policies, including issuance, renewal, and policy maintenance.
  • Collaborate with internal stakeholders to resolve insurance queries and ensure compliance with regulatory requirements.
  • Develop and implement solutions to improve operational efficiency and client satisfaction.
  • Assist in the profiling of clients to identify suitable insurance products and underwriting criteria.
  • Stand in for Consultants during absences or busy periods, providing support and assistance as needed.
Requirements
  • Matric/Grade 12 qualification
  • 120 commercial lines FAIS credits
  • Relevant insurance-related qualification (NQF level 5) advantageous
  • Proven work experience in commercial, agriculture policy administration, and underwriting within the short-term insurance industry
  • Minimum 3 years' experience in short-term insurance commercial lines
Desirable Skills
  • Excellent verbal and written communication skills
  • Excellent interpersonal skills, collaborating with internal colleagues and external stakeholders/clients
  • Ability to work efficiently and optimize work processes


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