Client Support Specialist

4 days ago


Johannesburg, Gauteng, South Africa Liquid Thought Full time
Job title : Client Support SpecialistJob Location : Gauteng, JohannesburgDeadline : April 21, 2025Quick Recommended Links
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    • A leading payment aggregator and provider of Secure Payment Solutions is looking for a Client Support Specialist to fulfil various administrative and support duties within a fast-paced environment. As a key entry point for networks and billers, the role will provide support across various business development and sales functions. 
    • This role requires quick turn around times and willingness to assist with various tasks impacting client relationships.

Responsibilities will include:

  • Onboarding of our client's billers, ensuring that workflow and system requirements are met (this includes completing documents, performing compliance and KYC checks, and uploading of all supporting information).
  • Identify correct onboarding process for billers and direct accordingly.
  • Manage various portals and inboxes, ensuring compliance with specifications for applications.
  • Escalate any issues to the Customer Relationship Manager where applicable.
  • Updating of biller details on the Onboarding and Integrations workflow system.
  • Perform compliance checks on billers requesting changes to their current profile.
  • Forward relevant documentation to Accounts department for sign-off.
  • Assist with preparing Tender files according to our client's standard for Tenders.

Minimum Requirements:

  • 3 - 5 years experience in a similar customer support role.
  • Full understanding of the Microsoft suite, specifically Excel (including formulas and pivots).
  • Experience in the Financial Services industry with focus on the payments industry is advantageous.
  • Valid drivers license and reliable transport.
  • Fluent in English and a good understanding of Afrikaans. Any additional language will be seen as beneficial.
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