IT Service Desk Analyst
4 days ago
Transforming Healthcare, One Interaction at a Time
Baxter is a global leader in medical innovation, and we're seeking a skilled IT Service Desk Analyst to join our team. As a key member of our support team, you'll play a critical role in delivering exceptional customer experiences and ensuring the seamless operation of our systems.
Key Responsibilities:
- Provide timely and effective support for external customers, utilizing excellent communication skills and a positive attitude.
- Investigate and resolve issues, escalating when necessary to ensure a prompt resolution.
- Manage change requests for software upgrades and coordinate projects to ensure seamless execution.
- Proactively monitor customer servers and interfaces, using monitoring services to identify potential issues.
Requirements:
- Excellent communication and interpersonal skills, with the ability to maintain a clear and professional demeanor.
- Attention to detail and ability to work in a fast-paced, team-oriented environment.
- Ability to empathize with customers and achieve high levels of satisfaction.
- Qualification in ITIL or similar is advantageous, with a level in an IT-based subject desirable.
Why Baxter?
We're a company that's deeply connected by our mission to save and sustain lives. Our work improves outcomes for millions of patients worldwide, and we're proud to be a leader in medical innovation. Join us, and you'll have the opportunity to make a meaningful impact while working with a talented team of professionals.
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