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Senior Team Coordinator

2 weeks ago

Johannesburg, Gauteng, South Africa Santam Insurance Full time
Job Summary

We are seeking a highly motivated Senior Team Coordinator to lead our operations team at Santam Insurance. As a key member of our team, you will be responsible for ensuring seamless delivery of our services to customers.

Main Responsibilities
  1. Manage day-to-day operations, including performance reviews and coaching staff
  2. Identify training needs and develop plans to address them
  3. Collaborate with cross-functional teams to achieve business objectives
  4. Analyze data to identify trends and areas for improvement
  5. Implement process improvements to increase efficiency and quality
Requirements
  • Preferable: Degree or National Diploma (NQF 6) with attendance in Insurance programs (NQF 5)
  • FAIS compliance
  • Knowledge of the key outputs of the Personal Lines contact Centre
  • Excellent communication, problem-solving, and leadership skills
About Our Company

We are a leading general insurance company in Southern Africa, dedicated to delivering exceptional customer experiences and driving business success.