Network Director of Telecommunication Projects

4 days ago


Johannesburg, Gauteng, South Africa Ericsson Full time
Job Title: Network Director of Telecommunication Projects

We are seeking an experienced Network Director of Telecommunication Projects to join our team at Ericsson.

About the Job:

The successful candidate will be responsible for leading Network contracts from presales scoping to fulfillment and profitability. They will ensure that all products and/or services are delivered according to contractual obligations and requirements for the customer.

The role involves acting as Ericsson's counterpart of the Customer's C-level to ensure customer satisfaction, serving as the escalation point for all products and services delivery activities towards the customer in complete ownership of customer contract fulfillment (internally and externally).

This includes scope management including but not limited to; planning, delivery and customer acceptance, as well as identifying and driving top up selling possibilities via organizational change process.

Responsibilities:
  • Lead Network contracts from presales scoping to fulfillment and profitability
  • Act as Ericsson's counterpart of the Customer's C-level to ensure customer satisfaction
  • Serve as the escalation point for all products and services delivery activities towards the customer
  • Ensure continuity and alignment of contract terms defined during pre-sales through the program delivery and customer acceptance
  • Manage programs on behalf of the customer with the service Deployment Program Management
Requirements:

To succeed in this role, you should have a Master's degree or MBA, at least 10 years of experience in project or program management, and hold a Project Management Certification (PMP). A deep understanding of Service Delivery process, models, and strategy is essential, as well as a deep knowledge of the sales process.

You should also possess excellent social and presentation skills, financial competence, and the ability to adhere to principles and values while leading, supervising, and responding to change in a high-paced environment.

Ambitious and commercial thinking is also required, along with strong ICT knowledge and ability to persuade and influence.

Estimated Salary:

R1,200,000 - R1,800,000 per annum based on location and experience.

About Ericsson:

Ericsson is a world-leading provider of telecommunications equipment and services. Our mission is to bring the benefits of connectivity to every person, business, and society around the globe.



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