Senior Service Level Management Specialist

4 weeks ago

Cape Town, Western Cape, South Africa DLK Group (PTY) Ltd Full time
Job Title: Senior Service Level Management Specialist

We are seeking a highly experienced Senior Service Level Management Specialist to join our team at DLK Group (PTY) Ltd. This pivotal role will focus on designing, configuring, and implementing Service Level Management processes that ensure our IT services meet the highest standards of quality and efficiency.

Key Responsibilities:
  • Design and implement effective Service Level Management processes to enhance IT service delivery.
  • Develop Operational Level Agreements (OLAs) between relevant stakeholders within the Information Systems & Technology (IS&T) department.
  • Formulate and implement Service Level Agreements (SLAs) between IS&T and various business units within DLK Group (PTY) Ltd, ensuring mutual agreement on service expectations.
  • Establish and monitor OLA/SLA metrics, providing regular reports to stakeholders to track compliance and performance.
  • Configure workflows and notifications within ITSM tools to streamline communication and ensure accountability across teams.
  • Communicate effectively with both senior and junior staff, adapting technical language to suit various audiences, ensuring clarity and understanding.
  • Identify opportunities for improvement in service delivery and performance metrics, proposing actionable recommendations.
  • Provide training and guidance to team members on Service Level Management processes, promoting best practices and a culture of excellence.
Requirements:
  • National Diploma in IT or equivalent.
  • ITIL Intermediate Certification is essential.
  • ITIL Managers/Expert Certification is advantageous.
  • Project Management Certification (PMP, PRINCE2, etc.) is desirable.

A minimum of 8 years of relevant experience in Service Level Management within an ITSM framework is required. Demonstrated experience in configuring ITSM tools and managing SLAs/OLAs is also essential.

Please submit your CV to the following email address: recruitmail

  • Senior Service Level Management Specialist

    4 weeks ago

    Cape Town, Western Cape, South Africa DLK Group (PTY) Ltd Full time

    Job Title: Senior Service Level Management SpecialistWe are seeking a highly experienced Senior Service Level Management Specialist to join our team at DLK Group (PTY) Ltd. This pivotal role will focus on designing, configuring, and implementing Service Level Management processes that ensure our IT services meet the highest standards of quality and...

  • Senior Service Level Management Specialist

    1 month ago

    Cape Town, Western Cape, South Africa DLK Group (PTY) Ltd Full time

    Senior Service Level Management SpecialistWe are seeking a highly experienced Senior Service Level Management Specialist to join our team at DLK Group (PTY) Ltd. This pivotal role will focus on designing, configuring, and implementing Service Level Management processes that ensure our IT services meet the highest standards of quality and efficiency.Key...

  • Senior Service Level Management Specialist

    4 weeks ago

    Cape Town, Western Cape, South Africa DLK Group (PTY) Ltd Full time

    Job Title: Senior Service Level Management SpecialistWe are seeking a highly experienced Senior Service Level Management Specialist to lead our IT service delivery team. This pivotal role will focus on designing, configuring, and implementing Service Level Management processes that ensure our IT services meet the highest standards of quality and...

  • Senior Brand Marketing Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Service Solutions Full time

    Job Title: Senior Brand Marketing SpecialistJob Summary: We are seeking a highly motivated and experienced Senior Brand Marketing Specialist to join our Marketing Team at Service Solutions.Key Responsibilities:Develop and execute brand plans in conjunction with the line manager.Manage product P&Ls in conjunction with the line manager.Lead cross-functional...

  • Service Level Management Operations Lead

    1 week ago

    Cape Town, Western Cape, South Africa DLK Group (PTY) Ltd Full time

    DLK Group (PTY) Ltd is seeking a highly experienced Senior Service Level Management Specialist to spearhead its Service Level Management initiatives. This pivotal role will focus on designing, configuring, and implementing Service Level Management processes that ensure our IT services meet the highest standards of quality and efficiency.Key...

  • Senior Travel Specialist

    4 weeks ago

    Cape Town, Western Cape, South Africa Zeebra Junction Specialist Recruitment Full time

    Job Title: Senior Travel SpecialistWe are seeking a highly experienced and skilled Senior Travel Specialist to join our team at Zeebra Junction Specialist Recruitment. The ideal candidate will have a strong background in the travel industry, with a focus on high-end safaris and expeditions in Africa and South America.Key Responsibilities:Design and sell...

  • High-Level Debt Recovery Specialist

    3 weeks ago

    Cape Town, Western Cape, South Africa NCR Management Centre Full time

    We are seeking an experienced High-Level Debt Recovery Specialist to join our team at the NCR Management Centre, an outbound Call Centre. This is an exciting opportunity for a professional with a strong background in debt collection to take their skills to the next level.As a High-Level Debt Recovery Specialist, you will be responsible for proactively...

  • Senior IT Service Delivery Manager

    1 month ago

    Cape Town, Western Cape, South Africa DLK Group (PTY) Ltd Full time

    Job Title: Senior Service Level Management SpecialistWe are seeking a highly experienced Senior Service Level Management Specialist to lead our IT service delivery team. This pivotal role will focus on designing, configuring, and implementing Service Level Management processes that ensure our IT services meet the highest standards of quality and...

  • Senior IT Service Delivery Manager

    4 weeks ago

    Cape Town, Western Cape, South Africa DLK Group (PTY) Ltd Full time

    Job Title: Senior Service Level Management SpecialistWe are seeking a highly experienced Senior Service Level Management Specialist to join our team at DLK Group (PTY) Ltd. This pivotal role will focus on designing, configuring, and implementing Service Level Management processes that ensure our IT services meet the highest standards of quality and...

  • Senior IT Service Management Specialist

    4 weeks ago

    Cape Town, Western Cape, South Africa DLK Group (PTY) Ltd Full time

    Job Title: Senior Service Level ManagerWe are seeking an experienced IT Service Management Specialist to oversee the implementation and operations of ITSM processes within our organization. The ideal candidate will possess a relevant Bachelor's degree and an ITIL certification, along with at least five years of experience in IT Service Management within a...

  • Senior IT Service Management Specialist

    4 weeks ago

    Cape Town, Western Cape, South Africa DLK Group (PTY) Ltd Full time

    Job Title: Senior Service Level ManagerWe are seeking an experienced IT Service Management Specialist to oversee the implementation and operations of ITSM processes within our organization. The ideal candidate will possess a relevant Bachelor's degree and an ITIL certification, along with at least five years of experience in IT Service Management within a...

  • Senior IT Service Management Specialist

    1 month ago

    Cape Town, Western Cape, South Africa DLK Group (PTY) Ltd Full time

    Job Title: Senior Service Level ManagerWe are seeking an experienced IT Service Management Specialist to oversee the implementation and operations of ITSM processes within our organization. The ideal candidate will possess a relevant Bachelor's degree and an ITIL certification, along with at least five years of experience in IT Service Management within a...

  • Senior IT Service Management Specialist

    4 weeks ago

    Cape Town, Western Cape, South Africa DLK Group (PTY) Ltd Full time

    Job Title: Senior Service Level ManagerWe are seeking an experienced IT Service Management Specialist to oversee the implementation and operations of ITSM processes within our organization. The ideal candidate will possess a relevant Bachelor's degree and an ITIL certification, along with at least five years of experience in IT Service Management within a...

  • Senior IT Service Management Specialist

    4 weeks ago

    Cape Town, Western Cape, South Africa DLK Group (PTY) Ltd Full time

    Job Title: Senior Service Level ManagerJob SummaryWe are seeking an experienced IT Service Management Specialist to oversee the implementation and operations of ITSM processes within our organization. The ideal candidate will possess a relevant Bachelor's degree and an ITIL certification, along with at least five years of experience in IT Service Management...

  • Senior Client Service Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Isilumko Staffing (JHB) Full time

    Job Title: Senior Client Service SpecialistJob Summary: We are seeking a highly skilled Senior Client Service Specialist to join our team at Isilumko Staffing (JHB). As a Senior Client Service Specialist, you will be responsible for resolving client queries in a timely manner, educating clients about products and services, and facilitating the sales...

  • Senior Child and Youth Care Specialist

    5 days ago

    Cape Town, Western Cape, South Africa Zeebra Junction Specialist Recruitment Full time

    Job DescriptionWe are seeking a highly skilled and experienced Senior Child and Youth Care Specialist to join our team at Zeebra Junction Specialist Recruitment.About the RoleThe successful candidate will be responsible for providing high-quality social work services to children and older persons placed at our care facilities. This includes assessing,...

  • Senior Travel Consultant

    1 month ago

    Cape Town, Western Cape, South Africa Zeebra Junction Specialist Recruitment Full time

    Job Title: Senior Travel ConsultantWe are seeking a highly experienced and skilled Senior Travel Consultant to join our team at Zeebra Junction Specialist Recruitment. As a Senior Travel Consultant, you will be responsible for designing and delivering unique and high-quality African travel itineraries to discerning clients.Key Responsibilities:Communicate...

  • Customer Service Specialist

    3 days ago

    Cape Town, Western Cape, South Africa EXL Service Full time

    About EXL ServiceEXL Service is a leading provider of customer service solutions, dedicated to delivering exceptional experiences for our clients and their customers.Job SummaryWe are seeking an experienced Customer Service Advisor to join our team. As a Customer Service Advisor, you will be responsible for providing top-notch support to our clients and...

  • Senior IT Service Delivery Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa DLK Group (PTY) Ltd Full time

    Job Title:Senior Service Level ManagerJob Description:We are seeking an experienced IT Service Management Specialist to oversee the implementation and operations of ITSM processes within our organization. The ideal candidate will possess a relevant Bachelor's degree and an ITIL certification, along with at least five years of experience in IT Service...

  • Senior Collections Specialist

    3 weeks ago

    Cape Town, Western Cape, South Africa NCR Management Centre Full time

    We are seeking a highly skilled Senior Collections Specialist to join our team at the NCR Management Centre. As a key member of our Debt Collection department, you will be responsible for proactively contacting clients via telephone and in writing to drive collections.The ideal candidate will have at least 12 months of collection experience in a Call Centre...